At a Glance
- Tasks: Manage customer loyalty programs and support data analysis for improved customer experience.
- Company: Join a dynamic team focused on enhancing customer relationships and experiences.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: 5-day work week with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction while developing your skills in data analytics.
- Qualifications: Diploma or degree in relevant fields; CRM experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups. Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers. Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce. Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals. Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems. Support CRM and customer experience process improvements through data review and analysis. Provide administrative and operational support for marketing, customer service activities, and events. Perform other ad‑hoc duties as assigned.
Requirements:
- Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field.
- Experience in CRM, customer experience, data analysis, or customer service operations is an advantage.
- Comfortable working with data, systems (e.g. Salesforce), and multiple stakeholders.
- Strong coordination, communication, and organisational skills.
- 5 days week.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to ******@peopleprofilers.com
CRM, Data Analytics & Customer Experience Executive employer: People Profilers
Join a dynamic team where your contributions to CRM, data analytics, and customer experience will be valued and recognised. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and a supportive environment. Located in a vibrant area, we offer competitive remuneration and a comprehensive benefits package, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land CRM, Data Analytics & Customer Experience Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM and customer experience strategies, and think about how your skills can contribute. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in data analytics and customer service makes you the perfect fit for the role. Keep it concise and engaging – we want to hear your story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace CRM, Data Analytics & Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in CRM, data analytics, and customer service operations. We want to see how your skills align with what we're looking for!
Showcase Your Data Skills:Since this role involves a lot of data handling, don’t shy away from showcasing your comfort with systems like Salesforce. Include any relevant projects or experiences that demonstrate your analytical prowess.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role promptly!
How to prepare for a job interview at People Profilers
✨Know Your CRM Systems
Familiarise yourself with Salesforce and any other CRM systems mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to manage customer relationships effectively.
✨Data Analysis Skills Are Key
Brush up on your data analysis skills, especially in relation to customer feedback and NPS programmes. Prepare examples of how you've used data to identify gaps and implement improvements in previous roles.
✨Communication is Crucial
Since this role involves coordination across various departments, practice articulating your thoughts clearly. Think of instances where you successfully communicated with multiple stakeholders to achieve a common goal.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and tasks, especially when juggling multiple responsibilities. Share specific examples of how you've maintained data accuracy and compliance in past positions.
