At a Glance
- Tasks: Support aftersales by analysing data, managing relationships, and driving customer satisfaction.
- Company: Join a leading automotive company focused on innovation and customer experience.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Degree in Engineering, Business Management, or Marketing; 2 years of relevant experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Collaborate closely with principals and maintain strong relationships with suppliers and contractors.
- Analyze customer data to identify upselling opportunities and support strategic initiatives that drive retention, throughput, and revenue.
- Champion digital solutions to enhance customer experience and expand market reach.
- Maintain effective relationships with suppliers and contractors, ensuring compliance and performance against contractual obligations.
- Manage feedback channels (Voice-of-Customer surveys, call centre, email) to ensure timely and effective resolution.
- Assist in aftersales procurement projects, ensuring cost-efficiency and compliance with company policies.
- Develop and monitor initiatives and strategies to achieve business objectives and KPIs such as parts purchase targets, Group financial targets, customer retention etc.
Requirements
- A degree in Engineering, Business Management, or Marketing equivalent
- 2 years of relevant experience (automotive or aftersales preferred) No experiencewith data analytics background will be considered
- Strong presentation and interpersonal skills
- An analytical mindset with a passion for data-driven decision-making
- Ability to work cross-functionally and manage multiple stakeholders
- 5 days week, Alexandra
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel : 6950 9753
EA Registration Number: R1111375
EA licence number 02C4944
EA Personnel: Lee Hui En Ashley
People Profilers Pte Ltd (PP) is in partnership with Employment and Employability Institute Pte Ltd (e2i) to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.
e2i is the empowering network for workers and employers seeking employment and employability solutions, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to PPs PDPA and e2is PDPA e2i.com.sg/pdpa
Aftersales Support Executive (Automotive) in City of London employer: People Profilers
At People Profilers, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the automotive sector. Our employees benefit from competitive remuneration packages, comprehensive benefits, and ample opportunities for professional growth, all while working in the vibrant Alexandra area, known for its accessibility and thriving business environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Support Executive (Automotive) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at People Profilers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like People Profilers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Support Executive (Automotive) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to People Profilers:Your cover letter is your chance to shine! Tell us why you want to work at People Profilers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at People Profilers!
How to prepare for a job interview at People Profilers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
