At a Glance
- Tasks: Manage customer orders and build relationships across multiple brands, focusing on Amazon.
- Company: Join a well-established business with a portfolio of reputable brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Ideal for self-starters who thrive in a collaborative and proactive environment.
- Why this job: Be part of a fast-paced team and make an impact in sales operations.
- Qualifications: 2-3 years in sales operations or customer service, strong IT skills required.
We are working with a well-established business with a portfolio of reputable brands to recruit a proactive, organised and detail-oriented Sales Operations & Customer Service Executive.
The role will predominantly focus on managing customer orders across several of the company's brands, with a particular emphasis on Amazon.
Working with Amazon Vendor Central and the company's internal ERP system, STYLEman V11, the successful candidate will oversee the order management process, maintain accurate product and customer data, coordinate deliveries and build strong relationships with customers and internal teams.
The ideal candidate will have 2–3 years of relevant industry experience, preferably working with major retailers, alongside strong IT skills, excellent communication abilities and the confidence to manage their own workload in a fast-paced environment.
Key Responsibilities
- Relevant industry experience – preferably 2-3 years.
- This role will predominantly but not exclusively be working with Amazon across several of our brands, using Amazon’s portal (Vendor Central) and our own ERP (STYLEman V11) to manage product, pricing, orders, ASN’s, delivery schedules.
- Ideally have worked with known retailers, Next, Debenhams, JD Sports, etc.
- Self-motivated, able to manage own workload and be a team player.
- Highly competent IT skills - Outlook, Excel, Word, Power Point. Would be able to pick up using the company ERP system quickly.
- Paying attention to detail while working in a fast-paced environment.
- Strong time management and communication skills.
- Strong proactive work ethic with a willingness to learn.
- Self-starter and solution-oriented and able to manage own workload.
Skills & Experience
- Ideally 2–3 years' experience in a relevant sales operations, customer service or sales administration role.
- Experience working with major retailers such as Amazon, Next, Debenhams or JD Sports would be advantageous.
- Experience using customer portals, particularly Amazon Vendor Central, alongside an ERP system.
- Familiarity with STYLEman V11 would be beneficial, although the ability to learn new systems quickly is essential.
- Strong working knowledge of Microsoft Office, particularly Excel, Outlook, Word and Power Point.
- Excellent attention to detail when managing product information, customer data, orders and delivery documentation.
- Strong organisational and time management skills, with the ability to prioritise tasks and manage competing deadlines in a fast-paced environment.
- Excellent written and verbal communication skills, with the confidence to liaise professionally with customers, suppliers and internal teams.
- A proactive, self-motivated and solution-oriented approach, with the ability to identify potential issues and take appropriate action.
- The ability to work collaboratively across departments while taking ownership of individual responsibilities.
- A positive attitude, strong work ethic and willingness to learn
Sales Operations & Customer Service Executive - Amazon in Southend-on-Sea employer: People Marketing
Join an award-winning, multi-channel lingerie retailer that values your contributions in a dynamic and supportive environment. With a focus on employee growth, this role offers hybrid working options, comprehensive benefits, and opportunities for learning and development, making it an ideal place for those looking to thrive in retail merchandising. Experience the unique advantage of being part of a smaller team where your insights directly impact the business and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - Amazon in Southend-on-Sea
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations & Customer Service Executive - Amazon at People Marketing, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including People Marketing. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations & Customer Service Executive - Amazon. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations & Customer Service Executive - Amazon in Southend-on-Sea
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for People Marketing:When writing your cover letter, make sure to tailor your message specifically for People Marketing. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at People Marketing
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show People Marketing that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show People Marketing that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with People Marketing’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
