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- Tasks: Lead a dynamic team to manage wholesale orders and ensure customer satisfaction.
- Company: Join a globally recognised sports and lifestyle brand with a vibrant culture.
- Benefits: Enjoy opportunities for growth, team collaboration, and a supportive work environment.
- Why this job: Be part of a passionate team that values improvement and customer experience.
- Qualifications: Strong communication skills and experience in team management are essential.
- Other info: High interest in this role means quick responses; apply now!
The predicted salary is between 36000 - 60000 £ per year.
I am partnering with a well-known sports and lifestyle brand, who is globally recognised! The role of Wholesale Operations & Customer Service Manager means you will lead a team, and manage all day-to-day order management, allocation, and fulfilment of wholesale orders. You will work with wholesale partners in the UK and globally, where you will ensure key dates are met, and relationships are maintained and developed where possible.
The Role:
- Lead, motivate, and manage a customer service team of 5-10 people to achieve high levels of performance and customer satisfaction.
- Manage the accurate entry of customer orders into the system.
- Oversee the allocation process and ensure effective communication with the warehouse to ensure timely order processing and shipment preparation.
- Track the allocation of orders, monitor upcoming shipments and provide timely updates on delivery schedules to both internal teams and customers.
- Collaborate with Sales, Logistics, and other relevant teams to address customer needs, resolve any issues, and ensure smooth order processing.
- Continuously improve customer service processes; implement best practices to reduce delays, optimize order management, and streamline communication between teams.
- Provide regular performance reports on key metrics, including order fulfilment rates, customer satisfaction levels, and delays.
- Develop and implement training programs for the customer service team.
The Person:
- Strong Communication.
- Problem-solving abilities.
- Experience in managing teams within a wholesale customer service or retail environment.
- A focus on continuous improvement and operational efficiency is key.
We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.
Wholesale Operations & Customer Service Manager employer: People Marketing Fashion Recruitment
Contact Detail:
People Marketing Fashion Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Operations & Customer Service Manager
✨Tip Number 1
Familiarise yourself with the specific wholesale operations and customer service processes used in the sports and lifestyle industry. Understanding the nuances of order management and fulfilment in this sector will give you an edge during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you motivated your team and improved performance, as this is crucial for the role.
✨Tip Number 3
Network with professionals in the wholesale and customer service sectors, especially those connected to sports and lifestyle brands. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of specific challenges you've faced in previous roles. Be ready to explain how you approached these issues and what the outcomes were, as this will demonstrate your capability to handle similar situations in the new role.
We think you need these skills to ace Wholesale Operations & Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale operations and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your problem-solving abilities and focus on continuous improvement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the sports and lifestyle brand. Discuss how your skills align with the role's requirements, particularly in managing teams and improving customer service processes. Use specific examples to illustrate your points.
Highlight Team Management Experience: Since the role involves leading a team, be sure to detail your experience in managing teams. Include information about the size of the teams you've led, your approach to motivation, and any training programs you've implemented.
Showcase Communication Skills: Given the importance of communication in this role, provide examples of how you've effectively communicated with various stakeholders in previous positions. This could include collaboration with sales, logistics, or other teams to resolve issues and ensure smooth order processing.
How to prepare for a job interview at People Marketing Fashion Recruitment
✨Showcase Your Leadership Skills
As a Wholesale Operations & Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and customer satisfaction.
✨Demonstrate Problem-Solving Abilities
This role requires strong problem-solving skills. Think of scenarios where you've successfully resolved issues in a customer service or wholesale environment. Be ready to explain your thought process and the steps you took to achieve a positive outcome.
✨Know the Brand Inside Out
Research the sports and lifestyle brand thoroughly. Understand their values, products, and market position. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their goals and improve customer service processes.
✨Prepare for Team Dynamics Questions
Expect questions about how you would handle team dynamics and collaboration with other departments. Prepare examples of how you've worked with sales, logistics, or other teams to address customer needs and streamline operations. This will show your ability to foster effective communication and teamwork.
