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- Tasks: Support the wholesale team with order entry and customer communication.
- Company: Join a globally recognised sports and lifestyle brand.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a team that values customer satisfaction and operational excellence.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
- Other info: High interest in this role means only shortlisted candidates will be contacted.
The predicted salary is between 28800 - 43200 £ per year.
I am partnering with a well-known sports and lifestyle brand, who is globally recognised!
The role of Wholesale Operations & Customer Service Executive means you will play an integral part in supporting the wholesale team with order entry, allocating stock to live orders, working with wholesale customers across orders and delivery dates, and also working with the internal logistics department to arrange shipments into your customers.
The Role:- Accurately enter customer orders into the system.
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
- Ensure that customer needs are met in a timely and efficient manner.
- Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays.
- Proactively inform customers of any changes to their order or delivery status.
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish.
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience.
- Strong Communication.
- Problem-solving abilities.
- Experience in managing teams within a wholesale customer service or retail environment.
- A focus on continuous improvement and operational efficiency is key.
We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.
Wholesale Operations & Customer Service Executive employer: People Marketing Fashion Recruitment
Contact Detail:
People Marketing Fashion Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Operations & Customer Service Executive
✨Tip Number 1
Familiarise yourself with the specific sports and lifestyle brand's products and values. Understanding their offerings will help you communicate effectively with customers and demonstrate your passion for the brand during any interviews.
✨Tip Number 2
Brush up on your order management systems and logistics knowledge. Being well-versed in these areas will not only boost your confidence but also show potential employers that you have the technical skills needed for the role.
✨Tip Number 3
Network with professionals in the wholesale and customer service sectors. Engaging with others in the industry can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving abilities with real-life scenarios will make you stand out as a candidate who can handle challenges effectively.
We think you need these skills to ace Wholesale Operations & Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale operations and customer service. Emphasise any roles where you managed orders, communicated with customers, or worked with logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and problem-solving abilities. Mention specific examples of how you've improved customer experiences or resolved issues in previous roles.
Highlight Key Metrics: In your application, include any key performance metrics you've monitored or improved in past positions, such as order fulfilment rates or customer satisfaction scores. This shows your focus on operational efficiency.
Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the role. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at People Marketing Fashion Recruitment
✨Showcase Your Communication Skills
As the role requires strong communication, be prepared to demonstrate your ability to convey information clearly. Use examples from past experiences where you effectively communicated with customers or team members to resolve issues.
✨Highlight Problem-Solving Experience
Think of specific instances where you've successfully tackled challenges in a wholesale or retail environment. Discuss how you approached the problem, the steps you took, and the positive outcome that resulted from your actions.
✨Demonstrate Team Collaboration
Since the position involves working closely with various teams, be ready to share examples of how you've collaborated with others in previous roles. Emphasise your ability to work cross-functionally and how it contributed to achieving common goals.
✨Prepare for Operational Efficiency Questions
Expect questions about how you can contribute to continuous improvement and operational efficiency. Think about processes you've improved in the past and be ready to discuss your ideas on enhancing customer service and order fulfilment.
