Ecommerce Manager

An exciting role awaits as an Ecommerce Manager on a Maternity Fixed-Term Contract (Until January 2027) for a well‑known Luxury Womenswear Brand. This position offers the chance to make a significant impact in a fast‑paced, innovative environment, and is perfect for someone who thrives on challenges and enjoys driving online sales growth. The successful candidate will be responsible for managing all aspects of the ecommerce platform, ensuring seamless user experiences, and optimising conversion rates. The position involves collaborating with various departments, including marketing, logistics, and customer service, to deliver a cohesive and effective online strategy. Candidates should possess a strong background in ecommerce management, with a proven track record of increasing online revenue. Experience with digital marketing, SEO, and analytics tools is essential.

Ecommerce Manager - The Role

• Own the commercial performance of the brands website and relevant third‑party marketplaces, driving revenue growth, and profitability.
• Manage the full DTC trading cycle, from seasonal launch preparation and campaign planning through to promotional strategy and off‑price clearance.
• Track and report on DTC sales, margin, and profitability, providing actionable insights to support business decisions.
• Manage and mentor the E‑commerce Assistant, ensuring smooth day‑to‑day operations of the website.
• Work with external agencies and partners to manage performance marketing activity across paid media, affiliates, and other acquisition channels.
• Collaborate with Marketing team to align campaigns, content, and launches with e‑commerce priorities.
• Lead the online CRM strategy, ensuring all customer interactions are consistent, personalised, and centred on delivering an exceptional experience, improving customer retention and driving loyalty.
• Own the website development roadmap and manage relationships with technical partners to ensure timely delivery of improvements and new features.
• Optimise the website experience through merchandising, navigation improvements, and A/B testing to improve conversion and engagement, ensuring seamless, end‑to‑end customer journey across all touchpoints.
• Analyse user behaviour and performance data to identify opportunities for ongoing improvement.
• Work with Wholesale team to understand overall brand performance and ensure channel alignment.
• Cross‑collaborate with Product Development and Merchandising teams on seasonal launches and range planning, using data‑driven insights to guide design, assortment, and inventory decisions.

Ecommerce Manager - The Person

• Entrepreneurial mindset with a proactive and solutions‑driven approach.
• 8+ years of experience in e‑commerce growth environments, ideally within fashion, luxury, or lifestyle brands.
• Proven management experience with the ability to lead and develop team members.
• Strong analytical and numerical skills with meticulous attention to detail.
• Experience managing budgets, forecasting, and financial planning.
• Ability to interpret complex data sets and translate insights into actionable strategies.
• Excellent organisational skills with the ability to prioritise and manage multiple projects simultaneously.
• Strong written and verbal communication skills.
• A forward‑thinking mindset with the ability to identify opportunities for innovation and process improvement.
• Ability to work independently, make decisions confidently, and operate with a sense of urgency.
• Strong interpersonal skills and a collaborative working style.