Professional Support, Education Services- Blackburn
Make a real difference working within our Education Team as a Professional Support- Education Services
Enjoy flexibility, two weeks of additional leave, and access to not-for-profit salary packaging benefits.
This is a Permanent Full-Time opportunity reporting directly to the Head of Education Strategy and will work onsite at our Blackburn Location.
Description
What we can offer you:
- Salary of up to $92,390+ Super, with 100% salary packaging to maximise your take home pay.
- Generous leave entitlements including 2 weeks paid Christmas leave in addition to 4 weeks annual leave, plus extensive personal/carer's leave.
- Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer.
- Access to industry leading education, professional development opportunities and career pathways.
You’ll make a difference in this role by:
Client Experience
- Coordinating reception and front desk operations at NextSense School, ensuring a professional, responsive, and welcoming service for students, families, staff, and visitors.
- Facilitating seamless communication and liaison between reception staff and Education Leaders to support effective daily operations and service delivery.
- Acting as the initial escalation point for complex enquiries and matters, ensuring issues are managed promptly, sensitively, and appropriately.
- Supporting and coordinate administrative processes that enable effective client service delivery, including initial enrolment enquiry intake, collection of student information, and liaison with parents, therapists, and external school settings
Client Administration
- Supporting the effective use of COMPASS, including booking systems, semester report templates, maintaining attendance records, and ensuring accurate and timely data entry.
- Maintaining student records in accordance with legislative, privacy, and organisational requirements, ensuring all documentation, including case notes, is accurate, complete, and up to date.
- Working collaboratively with the Head of School to support efficient and effective team operations, administrative systems, and service delivery processes.
- Maintaining accountability for the accuracy, integrity, and completeness of student and operational data across all administrative systems.
Service Administration and Operations
- Overseeing and monitor the Education Events inbox and call queues, acting as the primary point of contact for Holiday Camp planning and coordination in collaboration with the Auslan Interpreter.
- Coordinating and oversee administrative processes for School Support Services (SSS), ensuring compliance requirements are met, including the preparation of service agreements, management of privacy notices, and liaison with schools and SSS staff as required.
- Acting as a key contact for volunteers and students undertaking placements within the site, supporting the coordination of appropriate activities and overseeing induction processes.
- Supporting the management and coordination of Work Health and Safety (WHS) responsibilities across the site and relevant areas of accountability. This may include conducting site inspections, coordinating and recording emergency evacuation drills, maintaining first aid kits and associated records, and working collaboratively with People and Governance to ensure warden, CPR, and First Aid certifications remain current for site personnel. Attendance at WHS committee meetings may also be required
Other Duties:
- Contributing to a positive and collaborative team culture that promotes continuous improvement, professional learning, and high-quality service delivery.
- Actively participate in team meetings, contributing feedback and suggestions to support operational effectiveness and continuous improvement initiatives.
- Supporting organisational initiatives, including marketing activities, client engagement strategies, and the ongoing development and nurturing of client relationships.
- Undertaking reasonable travel across other sites within the Network as required.
- Performing other reasonable duties and responsibilities as directed by the manager.
Skills And Experiences
About You:
- Experience in stakeholder management, working in a multi-disciplinary setting.
- Experience in an administrative role.
- Demonstrated success in identifying inefficiencies and implementing processes.
- Advanced skills using Microsoft Office programs, including Word and Excel.
- Working knowledge of Microsoft PowerPoint, Canva, and related programs/systems.
- Experience providing administrative support to professional staff in health, disability, or education settings is desirable.
- Demonstrated experience using Client Relationship Management (CRM) systems to maintain accurate client records, document service interactions, and support effective service coordination.
- Valid Working With Children Check (WWCC) and Police Check/Criminal Record Check, or willingness to obtain.
- Full ongoing compliance with child protection policies and legislation, including becoming familiar with and complying with policies and legislative requirements as amended from time to time.
Our Purpose and Ambition
NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.
NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.
We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.
How to apply:
If this role sounds like you, please click on the apply button and follow the prompts.
If you would like to learn more, please reach out to Lisa Wahab, Head of Education Strategy at Lisa.Wahab@nextsense.org.au for a confidential chat.
NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.
