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- Tasks: Manage daily operations of a residential estate and ensure top-notch service delivery.
- Company: Join a dynamic team in Greenwich focused on high-quality residential management.
- Benefits: Gain valuable experience in facilities management with potential for future opportunities.
- Other info: Temporary role with a chance to shine in a fast-paced environment.
- Why this job: Make a real difference in residents' lives while honing your management skills.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
- Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
- Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
- Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
- Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
- Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
- Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
- Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
- Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
- Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer-focused and professional
- Organised and proactive
- Strong problem-solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day-to-day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met
Facilities Manager (Residential) in Slough employer: People Group
Contact Detail:
People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager (Residential) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially in managing operations and customer service. Practise answering common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you on their radar, which is super important when they’re making decisions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s land that job together!
We think you need these skills to ace Facilities Manager (Residential) in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and customer service. We want to see how you've handled similar roles before, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Facilities Manager role. Share specific examples of how you've managed operations and improved customer satisfaction in the past.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've tackled challenges head-on. We love candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at People Group
✨Know Your Estate Inside Out
Before the interview, make sure you research the residential estate you'll be managing. Familiarise yourself with its layout, services offered, and any recent developments. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved complaints or built strong relationships with residents. This will demonstrate your ability to maintain high resident satisfaction, which is crucial for this role.
✨Be Ready to Discuss Compliance and Safety
Brush up on health and safety regulations relevant to facilities management. Be prepared to discuss how you've ensured compliance in past positions, including any audits or inspections you've conducted. This will highlight your commitment to maintaining a safe environment for residents and staff.
✨Demonstrate Your Financial Acumen
Since the role involves budget support and service charge management, come prepared to talk about your experience with financial oversight. Share examples of how you've managed costs or identified savings in previous roles. This will show that you can contribute to effective financial management within the estate.