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- Tasks: Lead service transitions and ensure operational readiness for IT projects.
- Company: Dynamic organisation focused on innovative IT solutions.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Be at the forefront of IT change and make a real impact in service delivery.
- Qualifications: Experience in service delivery and strong stakeholder management skills required.
- Other info: Fast-paced environment with immediate start and potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid
Contract Length: Initial 12-month contract
Start Date: Immediate / within the next 2 weeks
IR35 Status: Outside IR35 (initial assessment)
Overview
We are seeking an experienced Project Manager – Service Delivery to lead the successful transition of services into the receiving organisation and ensure operational readiness across all service introductions and initiatives. This interim role plays a critical part in ensuring smooth service transition, robust governance, and effective management of key TSAs.
Reporting to the DTMO Programme Director and working closely with the Design Authority, the Project Manager will act as both TSA Service Owner and Functional Delivery Lead; while also overseeing TSA SLA performance and managing the relationship with Digital Hub IT teams currently operating under the Group IT function. This is a high-visibility, hands-on delivery role ideal for someone with deep experience in service transition, operational readiness, and complex IT change environments.
Key Responsibilities
- Service Transition & Operational Readiness
- Lead end-to-end Service Transition activities for all incoming services and initiatives.
- Own and manage the Operational Readiness Review (ORR) stage gate, ensuring readiness criteria and governance are met.
- Develop and maintain transition plans, readiness criteria, and service acceptance documentation.
- Ensure alignment with business, technology, and operational stakeholders throughout the transition lifecycle.
- TSA Ownership & Delivery Management
- Act as TSA Service Owner and Functional Delivery Lead, providing oversight of all related delivery activity.
- Manage and monitor all TSA Service Level Agreements (SLAs), ensuring performance, compliance, and timely issue resolution.
- Serve as the primary interface between the receiving organisation, Group IT, and service partners for TSA-related delivery.
- Governance, Risk & Stakeholder Management
- Operate under the management of the DTMO Programme Director as a workstream lead.
- Collaborate with the Design Authority to ensure design decisions support operational and transition objectives.
- Identify and manage risks, issues, and dependencies relating to service transition and TSA delivery.
- Produce clear governance documentation, status reports, and leadership updates.
- Operational & Cross-Functional Coordination
- Coordinate with Digital Hub IT teams to ensure alignment on design, transition plans, and operational interfaces.
- Ensure operational teams are prepared, trained, and appropriately supported through go-live.
- Oversee documentation handover, knowledge transfer, and service readiness for BAU ownership.
Required Experience & Skills
- Proven experience in Service Delivery, Service Transition, Operational Readiness, or IT programme/project roles.
- Strong working knowledge of Transitional Service Agreements (TSAs) and SLA management.
- Demonstrable stakeholder management and communication skills across technical and non-technical teams.
- Experience operating within complex programme structures with multiple workstreams and governance layers.
- Ability to work at pace with an immediate start requirement.
- Experience working on carve-out programmes is highly desirable.
IT Project Manager Service Delivery in Reading employer: People Group
Contact Detail:
People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Project Manager Service Delivery in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for an IT Project Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and operational readiness. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience with TSAs and SLAs.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your past projects, especially those involving service transitions and governance. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace IT Project Manager Service Delivery in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in service delivery and operational readiness, as these are key for us. Use specific examples that showcase your skills in managing transitions and SLAs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the IT Project Manager role. Mention your hands-on experience with service transitions and how you’ve successfully managed stakeholder relationships in the past.
Showcase Your Communication Skills: Since this role involves liaising with various teams, make sure to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in complex environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at People Group
✨Know Your Service Transition Inside Out
Make sure you brush up on your knowledge of service transition processes and operational readiness. Be ready to discuss specific examples from your past experiences where you've successfully led service transitions, managed TSAs, or ensured operational readiness.
✨Master the Art of Stakeholder Management
Since this role involves a lot of interaction with various stakeholders, prepare to showcase your communication skills. Think of instances where you've effectively managed relationships between technical and non-technical teams, and be ready to explain how you navigated any challenges.
✨Demonstrate Your Governance Knowledge
Familiarise yourself with governance frameworks and how they apply to service delivery. Be prepared to discuss how you've produced governance documentation and status reports in previous roles, as well as how you’ve identified and managed risks during transitions.
✨Showcase Your Ability to Work at Pace
This role requires someone who can hit the ground running. Prepare to share examples of how you've successfully managed multiple workstreams under tight deadlines. Highlight your organisational skills and ability to prioritise tasks effectively.