At a Glance
- Tasks: Engage with the community and manage communications for a major cycleway project.
- Company: Join a dynamic team focused on infrastructure improvement in the Slough area.
- Benefits: Flexible working hours, potential for long-term opportunities, and a chance to make a difference.
- Other info: Exciting role with opportunities for personal growth and community impact.
- Why this job: Be the voice of the project and build relationships that matter in your community.
- Qualifications: Experience in public liaison or stakeholder engagement, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Public Liaison Officer (PLO) to join a major infrastructure improvement project. The role will support the delivery of a large-scale cycleway scheme through residential and commercial areas. This is a highly visible, community-facing position requiring excellent communication skills, stakeholder management experience, and the ability to build positive relationships with residents, businesses, project teams, and local authority representatives. The successful candidate will be based both on-site and in the project office, acting as the key point of contact between the project team and the local community.
Key Responsibilities
- Act as the primary public-facing representative for the project.
- Attend daily project briefings and maintain close communication with site management teams.
- Provide regular on-site presence across active work areas.
- Deliver letters, notices, and project communications to residents and businesses.
- Manage enquiries received via the dedicated public liaison telephone line.
- Respond to questions, concerns, and complaints from members of the public in a professional and timely manner.
- Escalate issues appropriately and ensure concerns are communicated to project management teams.
- Liaise with local authority representatives regarding community concerns and project updates.
- Represent the project at community engagement events, public meetings, and local stakeholder forums.
- Maintain accurate records of enquiries, complaints, and resolutions.
- Support the project team with light administrative duties, including general office administration and stationery ordering.
Requirements
- Previous experience in a Public Liaison Officer, Community Liaison Officer, Stakeholder Engagement, or similar customer-facing role within construction, civil engineering, highways, utilities, or infrastructure projects.
- Proven ability to manage challenging situations and engage effectively with residents, businesses, and stakeholders.
- Strong communication and interpersonal skills.
- Excellent organisational and record-keeping abilities.
- Ability to work independently while maintaining close communication with project teams.
- Confident representing the project at public and stakeholder events.
- Full UK driving licence preferred.
Working Hours
Typical working hours are Monday to Friday, approximately 8:00am–5:00pm. Flexible working arrangements may be considered for the right candidate.
If you have previous experience in public liaison, stakeholder engagement, or community relations within construction or infrastructure projects and are looking for your next challenge, we would love to hear from you.
Public Liaison Officer in London employer: People Group
Join a dynamic team dedicated to enhancing community infrastructure in the Slough area as a Public Liaison Officer. Our company fosters a supportive work culture that values communication and collaboration, offering flexible working arrangements and opportunities for professional growth within a major infrastructure project. With a focus on community engagement, you will play a vital role in building positive relationships and ensuring the voices of local residents and businesses are heard, making this an enriching and rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Public Liaison Officer in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Public Liaison Officer in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at People Group
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from People Group.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show People Group that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
