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- Tasks: Manage daily operations of a residential estate and ensure top-notch service delivery.
- Company: Join a dynamic team in Greenwich focused on high-quality residential management.
- Benefits: Gain valuable experience in facilities management with potential for future opportunities.
- Other info: Opportunity to work closely with senior management and develop your career.
- Why this job: Make a real difference in residents' lives while honing your management skills.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
- Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
- Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
- Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
- Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
- Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
- Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
- Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
- Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
- Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer-focused and professional
- Organised and proactive
- Strong problem-solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day-to-day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met
Facilities Manager (Residential) in London employer: People Group
Contact Detail:
People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager (Residential) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially in managing operations and customer service. We want you to shine, so practice answering common interview questions related to facilities management.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work, like reports or feedback from residents. This will help demonstrate your ability to manage contractors and maintain high standards on-site. Visual aids can really make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s get you that Facilities Manager role!
We think you need these skills to ace Facilities Manager (Residential) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and customer service. We want to see how you've handled similar roles before, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Facilities Manager role. Share specific examples of how you've managed operations and improved customer satisfaction in the past.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've successfully resolved issues or improved processes. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at People Group
✨Know Your Estate Management Basics
Brush up on your knowledge of facilities management, especially in residential settings. Be ready to discuss how you would handle daily operations, manage contractors, and ensure compliance with health and safety regulations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent service in previous roles. Think about specific situations where you resolved complaints or built strong relationships with residents and stakeholders.
✨Be Ready for Financial Discussions
Since the role involves budget support and service charge management, be prepared to talk about your experience with financial oversight. Highlight any past successes in managing costs or identifying savings.
✨Demonstrate Your Organisational Skills
The ability to manage multiple priorities is key. Share examples of how you've stayed organised in fast-paced environments, particularly when juggling various tasks like inspections, reporting, and contractor management.