At a Glance
- Tasks: Deliver exceptional client experiences through reception, meeting coordination, and administrative support.
- Company: Join a dynamic workplace focused on professionalism and collaboration.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive team environment.
- Other info: Opportunity to grow within a vibrant team and contribute to exciting projects.
- Why this job: Be the friendly face of the company and make a lasting impression on visitors.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27800 - 30000 £ per year.
Role Purpose
To deliver an exceptional client and visitor experience by providing a professional, welcoming, and efficient reception, switchboard, and meeting room booking service.
Key Responsibilities
- Reception
- Welcome all visitors, creating a positive and professional first impression
- Register visitors using the visitor management system and notify hosts promptly
- Ensure all visitors are directed appropriately within the building
- Follow procedures to contact alternative representatives if the host is unavailable
- Arrange taxis and executive travel as required
- Maintain a clean, organised, and presentable reception area
- Act as a point of contact for general enquiries from staff and visitors
- Monitor and manage the reception inbox
- Meeting Rooms & Events
- Coordinate meeting room bookings, including room setup, attendee numbers, catering, and IT requirements
- Liaise with stakeholders to ensure smooth delivery of meetings and events
- Review and confirm bookings in advance to ensure readiness for the following day
- Work closely with catering teams to manage hospitality requirements and last-minute changes
- Ensure all visitor details are accurately recorded in the system
- Switchboard
- Manage incoming calls across UK offices in a professional and timely manner
- Deliver a high standard of customer service when handling all enquiries
- Transfer calls accurately and efficiently
- Adhere to procedures regarding cold calls and suspicious enquiries
- Report and log any telecommunication faults in line with procedures
- Administration
- Support general administrative tasks as required, including record keeping and booking training sessions
- Assist the Facilities team with ad hoc requests
- Support various projects as directed by senior stakeholders
- Take ownership of assigned responsibilities and contribute to team initiatives
- General Responsibilities
- Maintain a professional appearance and business-appropriate dress at all times
- Deliver a consistently high level of customer service to all visitors and colleagues
- Take a proactive and flexible approach to ad hoc requests outside the standard scope
- Demonstrate strong attention to detail and ownership of tasks
- Promote a collaborative, team-focused working environment
- Build and maintain positive working relationships with clients, colleagues, and service partners
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Assistant in Henley on Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at People Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like People Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Assistant in Henley on Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to People Group:Your cover letter is your chance to shine! Tell us why you want to work at People Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at People Group!
How to prepare for a job interview at People Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
