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- Tasks: Manage daily operations of a residential estate and ensure top-notch service delivery.
- Company: Join a dynamic team in Greenwich focused on high-quality residential management.
- Benefits: Gain valuable experience in facilities management with potential for career growth.
- Other info: Opportunity to work closely with senior management and improve estate standards.
- Why this job: Make a real difference in residents' lives while honing your management skills.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
- Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
- Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
- Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
- Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
- Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
- Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
- Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer-focused and professional
- Organised and proactive
- Strong problem-solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day-to-day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met
Facilities Manager (Residential) in City of London employer: People Group
Contact Detail:
People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager (Residential) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially in managing operations and customer service. We want you to shine, so practice answering common interview questions related to facilities management.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work, like reports or feedback from residents. This will help demonstrate your ability to manage contractors and maintain high estate standards. We love seeing real-life evidence of your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can help us deliver top-notch services in residential estate management.
We think you need these skills to ace Facilities Manager (Residential) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Facilities Manager role. Share specific examples of how you've managed estates or improved services in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and contractors, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and build relationships easily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at People Group
✨Know Your Estate Management Basics
Brush up on your knowledge of facilities management, especially in a residential context. Be ready to discuss your experience with daily operations, contractor management, and health & safety compliance. This will show that you understand the core responsibilities of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent service in previous roles. Think about specific situations where you resolved complaints or built strong relationships with residents. This will highlight your customer-focused approach, which is crucial for this position.
✨Be Ready to Discuss Budgets
Since the role involves finance support, be prepared to talk about your experience with budgets and service charges. Bring examples of how you've managed costs or identified savings in past roles. This will demonstrate your financial acumen and ability to contribute to cost control.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Think of scenarios where you've had to handle emergencies or unexpected issues on-site. Practising these responses will help you convey your proactive and organised nature.