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- Tasks: Manage daily operations of a residential estate and ensure top-notch service delivery.
- Company: Join a dynamic team in Greenwich focused on high-quality residential management.
- Benefits: Gain valuable experience in facilities management with potential for career growth.
- Other info: Opportunity to work closely with senior management and develop your professional network.
- Why this job: Make a real difference in residents' lives while honing your management skills.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
- Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
- Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
- Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
- Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
- Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
- Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
- Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer-focused and professional
- Organised and proactive
- Strong problem-solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day-to-day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met
Facilities Manager (Residential) - Greenwich employer: People Group Limited
Contact Detail:
People Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager (Residential) - Greenwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially in managing residential estates. We want you to show them that you’re not just a good fit, but the perfect fit!
✨Tip Number 3
Practice your responses to common interview questions. Focus on your customer service skills and how you've handled contractor management in the past. We suggest doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Facilities Manager (Residential) - Greenwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your facilities management experience, especially in residential settings, and showcase your customer service skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Facilities Manager role. Share specific examples of how you've managed operations or improved customer satisfaction in previous roles.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've successfully resolved issues or improved processes. We love candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at People Group Limited
✨Know Your Estate Management Basics
Brush up on your knowledge of facilities management, especially in residential settings. Be ready to discuss how you would handle daily operations, manage contractors, and ensure compliance with health and safety regulations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent service in previous roles. Think about specific situations where you resolved complaints or built strong relationships with residents and stakeholders.
✨Demonstrate Financial Acumen
Familiarise yourself with budget management and service charge processes. Be prepared to discuss how you've supported cost control in the past and any experience you have with financial reporting.
✨Highlight Your Problem-Solving Abilities
Think of scenarios where you've had to manage multiple priorities or tackle unexpected issues. Share how you approached these challenges and what the outcomes were, showcasing your proactive and organised nature.