Role: Meter Operations Engineer (District Heating)
Location: East London
Salary: Competitive salary + pension and healthcare
The Client:
Our client develops and operates low-carbon district heating, cooling and power networks, supplying residential and commercial customers across the UK.
Put your maintenance skills to work on the infrastructure, keeping London homes and businesses supplied with heating, cooling and power. Our client develops and operates low-carbon energy networks, combining established plants with technologies such as heat pumps and waste-heat recovery.
You will join an engineering operation where effective maintenance makes a direct difference to customers, equipment reliability and energy efficiency.
Role Profile
The Meter Operations Engineer is responsible for supporting the reliable operation, maintenance, verification and improvement of heat network metering systems across operational and pre-adoption sites.
The role provides hands-on technical support, investigates metering and communication faults, maintains accurate asset and system records, and works closely with operations, Helpdesk, clients, contractors and suppliers to ensure metering systems are accurate, compliant and fit for purpose.
Key Responsibilities
- Attend emergency callouts for pre-payment metering systems, including no-communication issues and urgent customer-impacting faults.
- Upkeep of AMR/AMI, M-Bus, RF, routers, gateways and communication infrastructure.
- Investigate and resolve technical metering faults, caused but not limited to too short circuits, meter error codes, data dropouts, misconfigurations and Physical installation-related issues.
- Installation, replacement, configuration and commissioning of meters, PAYG equipment and associated devices.
- Support the operations team with reactive metering issues, ensuring faults are prioritized, tracked and resolved in a timely manner.
- Attend pre-adoption and site familiarization visits to confirm that meters, dataloggers, communications equipment and associated systems have been installed correctly.
- Interrogate metering systems on site and via Meterpoint, export data, validate readings and provide clear technical findings to internal teams.
- Arrange access and attend annual meter verification visits, supporting compliance and accurate reporting.
- Raise defects identified across sites and follow through with relevant internal teams, contractors or suppliers.
- Support recommissioning of meters adopted with faults and assist with remedial plans for systems requiring replacement or upgrade.
Monitoring, Data and Systems
- Monitor meter read performance, communication status and data availability across the metering estate.
- Identify trends in data loss, poor signal strength, recurring faults and system performance issues.
- Maintain accurate metering records, including asset details using import sheets, meter serial numbers, locations, firmware details, communication protocols and commissioning information.
- Support the validation of meter readings and investigate anomalies that may affect billing, reporting or operational decision-making.
- Work with metering platforms, BMS interfaces, dataloggers and supplier portals to diagnose and resolve technical issues.
- Produce clear technical notes, site reports, defect logs and recommendations following investigations or verification visits.
Stakeholder and Supplier Management
- Work closely with operations, metering, adoptions, billing, customer service, project delivery and asset management teams to resolve matters.
- Liaise with meter manufacturers, platform providers, contractors and developers to obtain technical support and progress fault resolution.
- Provide practical technical advice to colleagues on metering faults, communication issues, commissioning requirements and data quality.
- Support contractor performance by reviewing the quality of metering installations, commissioning records and remedial works.
- Communicate clearly with residents, clients and site representatives when attending properties or communal plant areas.
Skills & Competencies
- Experience working with heat meters, smart meters, dataloggers, pre-payment systems, BMS interfaces or remote monitoring platforms.
- Demonstrable fault-finding skills, with the ability to diagnose electrical, communication, configuration and data-related issues.
- Ability to read technical drawings, wiring diagrams, schematics, commissioning records and meter installation documentation.
- Demonstrable understanding of metering data flows, communications equipment, signal issues and remote read performance.
- Commitment to health, safety, customer care and high-quality workmanship.
- Basic awareness of HIUs, valves, PAYG devices and in-property heating controls.
Qualifications
- Relevant engineering, electrical, mechanical, building services, utilities or metering qualification, or equivalent practical experience.
- Experience in district heating, heat networks, energy metering, utilities or building services is desirable
Meter Operations Engineer in City of London employer: People Group Limited
As one of the UK's leading engineering firms, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our London-based team thrives on collaboration and innovation, offering exceptional benefits and a competitive package that reflects our commitment to delivering impactful projects in the healthcare sector. Join us to be part of a company that values your expertise and provides opportunities for meaningful contributions to vital public infrastructure.
