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- Tasks: Support members through calls and emails while assisting the Fundraising Department.
- Company: Join a passionate team at PETA UK, dedicated to animal rights.
- Benefits: Flexible part-time hours, hybrid work model, and a chance to make a difference.
- Why this job: Be part of a mission-driven organisation and help promote animal rights.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity to grow in a supportive and dynamic environment.
Position Objective:
Responding to phone calls, e-mails and letter correspondence from members
To provide the Fundraising Department with general administrative support
Term of Employment:
Part-time (3 days a week)
Reports to:
International Membership Services Manager
Location:
Hybrid in London. Occasional days in the London office will be required.
Primary Responsibilities and Duties:
- Ensure that all member contact, including letter correspondence, e-mails and phone calls, reflects the organisation\’s positions and values, contains up-to-date information and is handled in a timely, professional, and efficient manner
- Verify donor data, including demographic, membership, and personal information, and input it into the membership database
- Organise and maintain the Fundraising Department\’s administrative systems and procedures, including processing credit and debit card donations, preparing cheque donations for banking, filing financial statements, and adding donations to the database
- Process invoices and liaise with the PETA Foundation US\’ Finance Department
- Liaise with external agencies as required
- Sort and distribute the Fundraising Department\’s incoming post in a prompt manner, responding as appropriate
- Perform general administrative tasks
- Perform any other duties assigned by the supervisor
Qualifications:
- Experience with Windows, Microsoft Outlook and database systems, preferably Raiser\’s Edge
- Experience in a membership services or relevant customer services role
- Knowledge of animal rights issues and PETA UK\’s campaigns
- Excellent verbal and written communication skills
- Excellent accuracy, organisational skills and attention to detail
All mandatory fields are marked with an asterisk.
Supporter Services Administrator (part-time) employer: People for the Ethical Treatment of Animals – Foundation
Contact Detail:
People for the Ethical Treatment of Animals – Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Services Administrator (part-time)
✨Tip Number 1
Get to know the organisation's values and mission inside out. When you’re on the phone or in an interview, weave these into your conversations. It shows you’re not just another candidate; you genuinely care about what they stand for.
✨Tip Number 2
Practice your communication skills! Whether it’s responding to emails or chatting on the phone, being clear and professional is key. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn. They can give you insider tips on the application process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to tailor your application to the specific role, making it more likely to catch their eye.
We think you need these skills to ace Supporter Services Administrator (part-time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administrative roles. We want to see how your skills align with the Supporter Services Administrator position, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of correspondence, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you’ve worked with databases or have experience in fundraising, make sure to mention it! We love seeing candidates who understand the ins and outs of membership services and can hit the ground running.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at People for the Ethical Treatment of Animals – Foundation
✨Know Your Stuff
Make sure you’re familiar with the organisation's values and current campaigns. Research PETA UK and their mission, as this will help you align your answers with what they stand for during the interview.
✨Show Off Your Skills
Highlight your experience with database systems like Raiser’s Edge and your proficiency in Microsoft Outlook. Be ready to discuss specific examples of how you've used these tools in previous roles, especially in customer service or membership services.
✨Practice Makes Perfect
Prepare for common interview questions related to administrative tasks and member communication. Practising your responses can help you articulate your thoughts clearly and confidently when it’s your turn to speak.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.