Income & Sustainment Officer
Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services.
Do you thrive on balancing firm income recovery with supportive, person‑centred customer service?
We’re looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.
What you’ll be doing
- Managing a designated caseload of rent and housing‑related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
What we’re looking for
- Experience in income recovery, housing management or debt advice
- Knowledge of welfare benefits and income‑related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working
- Make a real impact by helping tenants sustain their homes and finances
- 28 days annual leave, rising to 33 after 5 years
- Supportive team, clear procedures and ongoing development
A suitable vehicle is required for this role.
Appointment is subject to a DBS check.
Interview date: 10 November 2026
Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants.
Ptarmigan HouseSitka DriveShrewsbury Business ParkShrewsburyShropshireSY26LGUnited Kingdom
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