At a Glance
- Tasks: Provide top-notch support to users and troubleshoot technical issues on-site.
- Company: Join a global IT company with a diverse and inclusive culture.
- Benefits: Competitive salary, commuting expenses, and opportunities for professional growth.
- Other info: Dynamic work environment with exciting projects and career advancement potential.
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: Fluent in Japanese with strong troubleshooting and communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Salary: maximum £32,000 + Commuting Expense up to Zone 6
Location: London
Job status: Permanent
Working hours: 37.5 hours per week
Start date: ASAP
Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer.
Responsibilities:
- Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site.
- 1st level troubleshooting of technical issues with end users and assist them as their escalation point of contact.
- Hands on Desktop/Laptop PC Support Skill.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution.
- Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems.
- Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- Utilize/update ticketing system.
Onsite Helpdesk Engineer- Japanese speaker employer: People First
As a leading global IT company, we pride ourselves on fostering a dynamic and inclusive work environment where employees are encouraged to grow and develop their skills. Our London location offers a vibrant atmosphere with excellent commuting benefits, and we provide comprehensive training and career advancement opportunities, making it an ideal place for Japanese-speaking professionals to thrive in their careers while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Helpdesk Engineer- Japanese speaker
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who might know about openings for an Onsite Helpdesk Engineer. Don’t be shy; a friendly chat can lead to opportunities!
✨Tip Number 2
Prepare for face-to-face interviews by practising common helpdesk scenarios. Think about how you’d troubleshoot issues and communicate effectively with users. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show off your Japanese language skills! If you’re applying for a role that requires communication with Japanese-speaking clients, make sure to highlight this in conversations. It could be the edge you need to stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onsite Helpdesk Engineer- Japanese speaker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onsite Helpdesk Engineer role. Highlight your experience with technical support, especially any hands-on work with PCs and networks. We want to see how your skills match what we're looking for!
Show Off Your Language Skills:Since this role requires Japanese speaking skills, don’t forget to mention your language proficiency clearly. If you have any relevant certifications or experiences using Japanese in a professional setting, let us know!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express why you're interested in the role and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at People First
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop and laptop support. Be ready to discuss troubleshooting methods and any relevant experience you have with network implementation and optimisation.
✨Brush Up on Your Japanese
Since this role requires communication with end users in Japanese, practice your language skills. Prepare to demonstrate your fluency during the interview, as it will be crucial for effective communication with clients.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've handled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to troubleshoot effectively.
✨Understand the Company Culture
Research the global IT company’s values and culture. Tailor your responses to show how you align with their mission and how you can contribute to their team, especially in terms of service delivery and customer satisfaction.
