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- Tasks: Assist customers with banking queries and maintain compliance standards.
- Company: Join People First, a diverse recruitment agency committed to inclusivity.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Gain valuable experience in banking while enhancing your customer service skills.
- Qualifications: Fluent Mandarin speaker with a degree in Finance, Economics, or Marketing preferred.
- Other info: Opportunity for career growth in a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina
Ref: 23245
The Skills You\’ll Need: Fluent Mandarin, customer skills, ideally a work/academic background in Banking/ Finance / Economics.
Your New Salary: Depending on experience
Office based
Permanent
Start: ASAP
Working hours: 35 hours
Mandarin Speaking Banking Hall Customer Service Associate – What You\’ll be Doing:
- Participate in marketing activities to achieve the targets of business development
- Act as primary point of contact for the customers and maintain customer relationship
- Liaise with branches to develop cross border business
- Process account opening applications
- Handle cash and other related duties as a cashier at closed counter
- Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
- Complete CDD files for new clients
- Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
- Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
- Act as cover for any other staff members within the Banking department when required
Mandarin Speaking Banking Hall Customer Service Associate – The Skills You\’ll Need to Succeed:
- Degree educated in Finance, Economics or other equivalent
- Experience in customer service, sales or marketing would be advantageous
- Experience in banking with exposure to areas of retail banking is preferred
- Knowledge of banking operations
- Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
- Advanced Excel skills
- Team player who is able to work independently
- Good problem solving skills
- Excellent English and Mandarin communication skills
Please follow us on Linkedin: people-first-team-china
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Mandarin Speaking Banking Hall Customer Service Associate employer: People First
Contact Detail:
People First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mandarin Speaking Banking Hall Customer Service Associate
✨Tip Number 1
Brush up on your Mandarin language skills, especially in a banking context. Being fluent is essential, but understanding specific banking terminology will give you an edge during interviews.
✨Tip Number 2
Familiarise yourself with the latest compliance policies and procedures in the banking sector. Showing that you are knowledgeable about these regulations can demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to banking operations. Think of specific examples where you've successfully handled customer inquiries or resolved issues.
✨Tip Number 4
Network with professionals in the banking industry, particularly those who speak Mandarin. This can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Mandarin Speaking Banking Hall Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Mandarin and any relevant experience in customer service or banking. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that explains why you are interested in the role and how your background aligns with the job requirements. Mention your degree and any relevant experience in finance or customer service.
Highlight Relevant Skills: Emphasise your skills in time management, attention to detail, and proficiency in MS Office. These are crucial for the role and should be clearly stated in your application.
Follow Application Instructions: Ensure you send your CV as a Word document as specified in the job description. Double-check that you meet all eligibility criteria before submitting your application.
How to prepare for a job interview at People First
✨Brush Up on Banking Knowledge
Make sure you have a solid understanding of banking operations and financial products. Familiarise yourself with terms like Source of Fund (SoF) and Source of Wealth (SOW), as these are crucial for the role.
✨Showcase Your Language Skills
Since fluency in Mandarin is essential, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Mandarin to show your proficiency.
✨Highlight Customer Service Experience
Prepare examples from your past roles that showcase your customer service skills. Discuss how you've handled difficult situations or improved customer satisfaction in previous jobs.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail, especially when dealing with compliance and operational tasks. Be ready to discuss how you ensure accuracy in your work and manage multiple tasks effectively.