At a Glance
- Tasks: Assist customers with account applications and enquiries while promoting banking products.
- Company: Dynamic banking institution in Birmingham with a focus on customer service.
- Benefits: Competitive salary, permanent position, and a supportive team environment.
- Other info: 35-hour work week with opportunities for career advancement.
- Why this job: Join a vibrant team and enhance your customer service skills in a rewarding role.
- Qualifications: Fluent Mandarin and experience in customer service or sales.
The predicted salary is between 28309 - 34599 £ per year.
The Skills You'll Need:
- Mandarin to a native level
- Experience in customer service, sales or marketing
Your New Salary: Depending on experience
Office based
Perm
Start: ASAP
Working hours: 35 hours per week
Location: Birmingham
Report to: Team Lead
What You'll be Doing:
- Process new account applications, closure of accounts, and change of customer information
- Handle customer enquiries at the front office professionally and in a timely manner
- Maintain customer relationship and cross-sell relevant products and services
- Deal with cash and non-cash transactions at the front office and assist customers with any related enquiries
- Collect, check, and ensure safe keeping of cash and cheques
- Promote products and services to potential clients
- Deal with post returned and daily overdraft reports
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times
Mandarin Speaking Assistant Customer Service-Banking employer: People First
As a Mandarin Speaking Travel Programme Coordinator, you will thrive in a dynamic and supportive work environment that values collaboration and innovation. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while being located in a vibrant area that fosters cultural exchange and networking. Join us to make a meaningful impact in international education and travel, where your skills will be recognised and rewarded.
We think you need these skills to ace Mandarin Speaking Assistant Customer Service-Banking
Mandarin Language Proficiency
Customer Service Experience
Sales Skills
Marketing Knowledge
Account Management
Cash Handling
Enquiry Resolution
