At a Glance
- Tasks: Provide onsite helpdesk support and troubleshoot technical issues for users.
- Company: Join a global IT company that values diversity and inclusion.
- Benefits: Competitive salary, commuting expenses, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for travel across EMEA and CIS countries.
- Why this job: Make a real impact by helping users solve tech problems every day.
- Qualifications: Proficiency in PC software and excellent communication skills in English and Japanese.
The predicted salary is between 32000 - 32000 £ per year.
Salary: maximum £32,000 + Commuting Expense up to Zone 6
Location: London
Job status: Permanent
Working hours: 37.5 hours per week
Start date: ASAP
Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer.
Responsibilities:- Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site.
- 1st level troubleshooting of technical issues with end users and assist them as their escalation point of contact.
- Hands on Desktop/Laptop PC Support Skill.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution.
- Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems.
- Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- Utilize/update ticketing system.
- Maintain secure operations and keep the environment tidy.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contract work incl cover staff.
- Periodical status report to line manager.
- Coordination of operation flow with each department and customers.
- Adhoc request from your line manager.
- Business trips to EMEA and CIS countries.
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skill in English and speaking Japanese would be an advantage.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Strong time management/multi-tasking & organisational skills.
- Strong work ethic.
- Reliable time keeping and attendance.
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
- Attend customer meetings for projects or maintenance contract work.
- Maintain relevant customer maintenance documentation on file server.
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Onsite Helpdesk Engineer- Japanese speaker in London employer: People First
At People First, we pride ourselves on being an excellent employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement, while our inclusive culture fosters collaboration and innovation. With competitive salaries and benefits, including commuting expenses, we ensure that our team members feel valued and supported in their roles as they contribute to meaningful projects across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Helpdesk Engineer- Japanese speaker in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at People First. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like People First before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onsite Helpdesk Engineer- Japanese speaker in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to People First:Your cover letter is your chance to shine! Tell us why you want to work at People First specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at People First!
How to prepare for a job interview at People First
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
