Your New Job Title: MandarinSpeakingAssociateCustomerService
TheSkillsYou'llNeed: Mandarintoanativelevel,customerservice/sales/marketingexperience,withbankingorretailbankingexperiencepreferred.
YourNewSalary: Dependingonexperience
Location: London
Officebased
Contract: 12monthsfixedterm(MaternityCover)
Start: ASAP
Workinghours: 35hoursperweek
Abouttherole:
TheBankingdepartment'smainresponsibilityistodeliverexcellentcustomerservice,aswellasmarketandpromoteproductsandservicesthattheBankofferstoitscustomers,whilstadheringtoHeadOfficeandregulatoryrequirements.Youwillplayanimportantroleinsupportingbusinessgrowthacrossbothexistingandnewclientportfolios.Youwillprovidepromptandefficientcustomerservicewhileassistingwiththeday-to-dayoperationsofthedepartment.
MandarinSpeakingAssociateCustomerService-WhatYou'llbeDoing:
- Participateinmarketingactivitiestoachievebusinessdevelopmentobjectives
- Actastheprimarypointofcontactforcustomersandmaintainstrongcustomerrelationships
- Processaccountopeningapplications
- Handlecashandotherrelateddutiesasacashierattheclosedcounter
- CarryouttheclientonboardingprocessandconductAnti-MoneyLaundering(AML),KnowYourCustomer(KYC)andKnowYourBusiness(KYB)checks,includingCustomerDueDiligence(CDD)onnewclients
- RequestandobtainSourceofFunds(SoF)andSourceofWealth(SoW)informationfromcustomerswhereappropriate
- EnsurealloperationalactivitiescomplywiththeBank'sinternalguidelines,regulatorypoliciesandprocedures
- Assistwiththepreparationofbusiness,statistical,AML,internalauditandcompliancereports
- Providecoverforotherteammemberswhenrequired
- Undertakeotherrelevantdutiesasrequiredbythedepartment
MandarinSpeakingAssociateCustomerService-TheSkillsYou'llNeedtoSucceed:
- DegreeeducatedinFinance,Economicsoranotherrelevantsubject
- Experienceincustomerservice,salesormarketingwouldbeadvantageous
- Previousbankingexperience,particularlyexposuretoRetailBanking,ispreferred
- Knowledgeofbankingoperations
- Knowledgeofregulatoryandlegislativerequirementsandindustrypracticesrelatingtofinancialcrime,includingfraud,sanctionsandotherrelatedareas
- ExcellentEnglishandMandarincommunicationskills
- AdvancedExcelskills
- Strongteamplayerwiththeabilitytoworkindependently
- Goodproblem-solvingskills
- Strongattentiontodetailandabilitytoworkaccuratelyinaregulatedenvironment
PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,age,maritalstatusorwhetherornottheyhaveadisability.
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Mandarin Speaking Job - Associate Customer Service - London - md employer: People First
At People First, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Join us in a role where your expertise in financial accounting will be valued, and contribute to meaningful projects within a multinational context.
