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- Tasks: Provide hands-on IT support for Windows and Mac users in a dynamic media environment.
- Company: Join an international media company with a focus on innovation and teamwork.
- Benefits: Competitive day rate, inclusive culture, and opportunities for skill development.
- Other info: Great chance to grow your career in a vibrant, diverse workplace.
- Why this job: Be the go-to tech hero, solving problems and supporting your colleagues every day.
- Qualifications: Experience in IT support and knowledge of Windows, MacOS, and Office 365 required.
The predicted salary is between 33800 - 33800 £ per year.
An international media company is looking for a temporary IT Support Engineer.
Responsibilities:
- Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
- Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
- Meeting room and A/V (audio-visual) support.
- Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
- Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
- Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
- Contributing to knowledge sharing and continuous improvement within the IT Support team.
Requirements:
- Proven Tier 1/2 IT support experience in an enterprise environment.
- Strong working knowledge of Microsoft Windows 11.
- Strong working knowledge of MacOS support in a corporate setting.
- Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
- Familiarity with Active Directory tasks (password resets, account unlocks).
- Familiarity with Okta and Single Sign-On (SSO) technologies.
- Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
- General understanding of networking basics (Wi-Fi, TCP/IP).
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
IT Support Engineer in London employer: People First
Contact Detail:
People First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues with Windows 11 or MacOS. We want you to show off your problem-solving skills and technical know-how!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being an IT Support Engineer isn’t just about tech knowledge; it’s also about communication. Practice explaining complex concepts in simple terms, as you'll need to help users who might not be tech-savvy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 11 and MacOS, as well as any relevant support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t just list your skills; give examples of how you’ve used them in past roles. If you’ve handled A/V support or managed IT assets, let us know! This helps us see how you can contribute to our team.
Keep It Professional: While we love a friendly vibe, keep your application professional. Use clear language and check for typos. A polished CV shows us you care about the details, which is super important in IT support!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at People First
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and MacOS. Be ready to discuss specific issues you've resolved in the past, as well as any hands-on experience you have with A/V support. This will show that you're not just familiar with the systems but can also troubleshoot effectively.
✨Showcase Your Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to help someone out, as this will highlight your commitment to user satisfaction.
✨Familiarise Yourself with the Company
Research the international media company you're interviewing with. Understand their products, services, and culture. This will not only help you tailor your answers but also demonstrate your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think through common IT support scenarios, such as handling a difficult user or resolving a technical issue under pressure. Practising these responses will help you feel more confident and articulate during the interview.