At a Glance
- Tasks: Provide top-notch customer service and handle cash transactions accurately.
- Company: Dynamic banking environment focused on customer satisfaction.
- Benefits: Competitive salary up to £37k, with potential for extension or permanent role.
- Other info: Inclusive workplace culture welcoming diverse applicants.
- Why this job: Join a team where your language skills and customer service can shine.
- Qualifications: Fluent in Cantonese and English, with KYC/CDD experience preferred.
The predicted salary is between 35000 - 37000 £ per year.
The Skills You’ll Need:
- Fluent Cantonese and English.
- KYC / CDD experience in Banking or Finance sector.
Your New Salary: up to £37k depending on experience
Location: London
Job Status: Fully on site. 6 months temp, with possibility to extend or go permanent depending on business needs and performance.
Assistant Customer Service Officer - Summary:
- To provide all cashier services and handle cash accurately.
- To provide existing and potential customers the best experience at the Bank.
- To provide quality customer services in accordance with the Bank’s policy and procedures.
- To recognise customers’ needs and develop new business for the Bank to achieve sales target.
- To support all designated areas within the branch operations where service or assistance is required.
Assistant Customer Service Officer - What You’ll be Doing:
- Process:
- To accurately complete or input data and make amendments on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
- People:
- To ask for help and support where necessary.
- To maintain good teamwork and work relationship with colleagues and other departments.
- Customer:
- To have full understanding of the products and services before selling them to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers are made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
- Compliance & Risk Management:
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
Assistant Customer Service Officer - The Skills You’ll Need to Succeed:
- Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- KYC / CDD experience in Banking / Finance sector.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Cantonese speaking Assistant Customer Service Officer (Banking, 6 Months Temp) in London employer: People First
As a leading bank located in the heart of London, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued. Our commitment to professional development ensures that as an Assistant Customer Service Officer, you will have ample opportunities for growth and advancement, all while enjoying competitive salaries and comprehensive benefits. Join us to be part of a team that prioritises customer satisfaction and teamwork, making a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cantonese speaking Assistant Customer Service Officer (Banking, 6 Months Temp) in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like People First.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like People First might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Cantonese speaking Assistant Customer Service Officer (Banking, 6 Months Temp) in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at People First will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at People First. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give People First confidence in your short-term commitment to the role.
How to prepare for a job interview at People First
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with People First.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure People First that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
