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- Tasks: Support daily IT operations, troubleshoot issues, and assist users with tech problems.
- Company: Join a leading bank with a focus on innovation and teamwork.
- Benefits: Earn up to £54k, enjoy flexible shifts, and work from home options.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in banking technology.
- Qualifications: Fluent in Cantonese or Mandarin, with a BSc in Computer Science.
The predicted salary is between 50000 - 54000 £ per year.
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina
The Skills You'll Need: Fluent in Cantonese or Mandarin, IT operations related experience.
Your New Salary: Up to £54k, depending on experience.
Perm Start: ASAP
Working hours:
- Morning shift – 8:30am to 4:30pm (80% in the office per month)
- Normal shift – 9.00am to 5.00pm (80% in the office per month)
- Night shift – 2:30pm to 10:30pm (WFH for the whole week)
IT Operator - Summary: Provide support to the daily operations. Ensure systems run smoothly, report and fix problems. Deal with user requests and provide first level of services in Help-desk. Produce daily reports, confirmations and statements to users. Responsible for 1st line support verbally and via ticketing system, communicate with users for updates and progress of the support ticket. Perform routine IT operational tasks across both early and late shift schedules. Assemble and configure PC workstations and provide end-user support by diagnosing and resolving helpdesk tickets. Involve in system infrastructure maintenance, configuring and updating. Identify and escalate infrastructure issues from reports.
IT Operator - What You'll be Doing:
- Process T24 and satellite systems maintenance, user support.
- IT Infrastructure, Data Warehouse.
- Effectively liaise with staff from IT and other departments.
- Communicate with vendors and contractors.
Compliance & Risk Management: Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity. Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
IT Operator - The Skills You'll Need to Succeed:
- Qualification requirement: BSc in Computer Science
- Able to act swiftly to urgent situations, such as power cut and system failure
- Able to work alone as well as part of a team
- Good knowledge of Microsoft products
- Good problem solving skills
- Good organisational skills
- Good communication skills
- Maintaining and configuring Microsoft servers
- Maintaining and configuring Linux servers
- Basic programming and scripting skills
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.
Cantonese or Mandarin speaking IT Operator - Banking in London employer: People First
Contact Detail:
People First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cantonese or Mandarin speaking IT Operator - Banking in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and IT sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT operations. Make sure you can confidently discuss your experience with systems maintenance and user support, as these are key for the role.
✨Tip Number 3
Show off your language skills! If you're fluent in Cantonese or Mandarin, make it known during interviews. This could set you apart from other candidates and highlight your value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Cantonese or Mandarin speaking IT Operator - Banking in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT operations experience and language skills. We want to see how your background fits the role, so don’t be shy about showcasing relevant projects or tasks you've handled.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and responsibilities. We appreciate clarity, so make it easy for us to see why you’re a great fit!
Show Your Problem-Solving Skills: Since this role involves troubleshooting and support, include examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re considered for the role. Plus, we’ll get back to you within 7 days if you’re successful!
How to prepare for a job interview at People First
✨Brush Up on Your Language Skills
Since this role requires fluency in Cantonese or Mandarin, make sure you’re comfortable discussing technical topics in your chosen language. Practise common IT terms and phrases that might come up during the interview to show off your communication skills.
✨Know Your IT Operations Inside Out
Familiarise yourself with the daily operations of an IT operator, especially in a banking context. Be ready to discuss your experience with helpdesk support, system maintenance, and troubleshooting. Highlight specific examples where you’ve successfully resolved issues or improved processes.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of scenarios where you had to act swiftly in urgent situations, like system failures or power cuts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you handled these challenges.
✨Show Your Team Spirit
This role involves liaising with various departments and vendors, so emphasise your teamwork skills. Share experiences where you collaborated effectively with others, whether in person or remotely. This will demonstrate your ability to work well in a team-oriented environment.