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- Tasks: Support daily logistics operations and coordinate activities between customers and partners.
- Company: Join People First, a diverse and inclusive recruitment agency in West London.
- Benefits: Enjoy hybrid work options and a competitive salary of £40,000 per annum.
- Why this job: Be the key contact for customer inquiries and enhance your skills in a dynamic environment.
- Qualifications: Previous experience in logistics or customer service is essential; strong communication skills are a must.
- Other info: Flexible working hours and a commitment to diversity make this role unique.
The predicted salary is between 32000 - 48000 £ per year.
Job Description
Status: Permanent
Salary: £40,000pa
Work hour: Mon to Fri, 9:00 – 17:00
Hybrid: least 2 days per week (Tuesdays and Wednesdays) at the office.
Location: West London
The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team.
Logistics & Customer Service Assistant – Key Responsibilities
- Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments.
- Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
- Manage end-to-end order processing:
- Receive and validate purchase orders
- Allocate stock and arrange transport
- Prepare shipping/export documentation
- Issue order confirmations and accurate invoices in a timely manner
- Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues.
- Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
- Provide general administrative support for logistics and sales teams.
- Provide backup support for the dispatch of samples.
Logistics & Customer Service Assistant – Skills and experience
- Previous experience in a logistics, customer service or order management role
- Experience with invoicing processes and customer documentation handling.
- Strong organisational and time management skills; able to meet deadlines under pressure.
- Excellent written and verbal communication skills in English; knowledge of Spanish or other European languages is a plus.
- Numerate, accurate and detail oriented.
- Good organisation skills, able to work to strict deadlines and under pressure.
- Working knowledge of Excel (basic to intermediate) and other MS Office applications.
- Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
- Basic understanding of export/import regulations and documentation is desirable.
- Highly flexible, culturally adaptable and results oriented.
- Highest ethical standards. Lead by example.
- Outstanding references.
Please follow us on Linkedin: people-first-team-japan
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Logistics & Customer Service Assistant employer: People First
Contact Detail:
People First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Service Assistant
✨Tip Number 1
Familiarise yourself with logistics terminology and processes. Understanding key concepts like order processing, shipping documentation, and customer service protocols will help you speak confidently during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially if you have to manage data or create reports. Being able to demonstrate your proficiency in Excel can set you apart from other candidates.
✨Tip Number 3
Research our company culture and values. Showing that you align with our commitment to diversity and inclusivity can make a positive impression during the interview process.
✨Tip Number 4
Prepare examples of how you've handled customer inquiries or resolved logistics issues in the past. Real-life scenarios can showcase your problem-solving skills and customer service experience effectively.
We think you need these skills to ace Logistics & Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in logistics and customer service. Emphasise skills such as order management, invoicing processes, and communication abilities that align with the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role. Mention specific experiences that demonstrate your organisational skills and ability to work under pressure, as these are key for this position.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and any experience with SAP or similar systems. If you have knowledge of export/import regulations, be sure to include that as well.
Follow Application Instructions: Ensure you send your CV as a Word document as specified in the job posting. Double-check that you meet all eligibility requirements and include any necessary supporting documentation.
How to prepare for a job interview at People First
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Logistics & Customer Service Assistant. Familiarise yourself with logistics operations, customer service protocols, and order management processes. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this position, prepare to discuss examples of how you've effectively communicated with customers or colleagues in the past. Be ready to demonstrate your ability to respond to inquiries professionally and promptly.
✨Highlight Your Organisational Skills
The job requires strong organisational and time management skills. Prepare to share specific instances where you've successfully managed multiple tasks or met tight deadlines. This will show that you can handle the pressures of the role.
✨Familiarise Yourself with Relevant Software
If you have experience with Excel, SAP, or other relevant software, be prepared to discuss it. If not, consider brushing up on these tools before the interview. Showing that you're tech-savvy can give you an edge over other candidates.