At a Glance
- Tasks: Provide hands-on IT support for Windows and Mac users in a dynamic media environment.
- Company: Join an international media company with a focus on innovation and teamwork.
- Benefits: Competitive day rate, central London location, and a chance to enhance your tech skills.
- Other info: Temporary role with potential for growth in a diverse and inclusive workplace.
- Why this job: Be the go-to tech hero, solving problems and making a real difference every day.
- Qualifications: Experience in IT support, knowledge of Windows 11 and MacOS, and great communication skills.
The predicted salary is between 33800 - 33800 € per year.
An international media company is looking for a temporary IT Support Engineer.
Responsibilities:
- Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
- Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
- Meeting room and A/V (audio-visual) support.
- Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
- Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
- Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
- Contributing to knowledge sharing and continuous improvement within the IT Support team.
Requirements:
- Proven Tier 1/2 IT support experience in an enterprise environment.
- Strong working knowledge of Microsoft Windows 11.
- Strong working knowledge of MacOS support in a corporate setting.
- Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
- Familiarity with Active Directory tasks (password resets, account unlocks).
- Familiarity with Okta and Single Sign-On (SSO) technologies.
- Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
- General understanding of networking basics (Wi-Fi, TCP/IP).
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
IT Support Engineer employer: People First
Join an international media company in the heart of Central London, where you will be part of a dynamic team dedicated to providing exceptional IT support. With a strong emphasis on employee growth and a culture that values diversity and inclusion, this role offers a unique opportunity to enhance your skills while working in a vibrant environment. Enjoy competitive pay and the chance to contribute to continuous improvement initiatives within the IT Support team.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Windows 11 and MacOS support. Be ready to demonstrate your problem-solving abilities with real-life examples from your past experiences.
✨Tip Number 3
Show off your soft skills! As an IT Support Engineer, communication is key. Practice explaining complex tech issues in simple terms, so you can impress during interviews and show you’re a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, make sure to read the job description thoroughly. We want to see that you understand the role and how your skills fit in with what we're looking for.
Tailor Your CV:When you're putting together your CV, tailor it to highlight your relevant experience. Focus on your IT support skills, especially with Windows 11 and MacOS, as well as any hands-on support you've provided in the past.
Keep It Professional:Make sure your CV is polished and professional. Use a clear format, check for typos, and save it as a Word document as requested. First impressions matter, and we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of applications and ensure you’re considered for the role!
How to prepare for a job interview at People First
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and MacOS. Be ready to discuss specific issues you've resolved in the past, as well as any tools or software you’ve used. This will show that you’re not just familiar with the systems but can also troubleshoot effectively.
✨Showcase Your Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've handled difficult situations or provided exceptional support in previous roles. Highlighting your communication skills and patience will set you apart.
✨Familiarise Yourself with A/V Equipment
Since meeting room and A/V support is part of the role, it’s a good idea to understand common issues that arise with conferencing systems and displays. If possible, practice setting up a mock meeting to demonstrate your hands-on skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about scenarios where you had to escalate issues or manage multiple requests at once. Practising these responses will help you articulate your thought process clearly during the interview.
