Marriott Motor Group is recruiting for a Group Warranty Executive based at Ipswich Volkswagen.
Key Responsibilities
- Process all policy claims promptly and ensure customer reimbursements are correct.
- Support costing activities and ensure Workshop Controller procedures align with company standards.
- Complete all documentation in line with the Assurance Policy.
- Maintain strict control over displaced material returned.
- Review and clear weekly statements, investigating overdue or unpaid claims and discrepancies.
- Prepare and submit all warranty claims for payment.
- Uphold company standards regarding funds, premises, vehicles, and other resources.
The Ideal Candidate
- Previous experience handling warranty queries in the automotive sector is highly advantageous.
- Ability to interpret technical information accurately.
- Familiarity with standard forms and documentation processes.
- Strong numeracy skills and experience working with financial statements.
- Highly organised and able to follow structured processes logically.
- Excellent written and verbal communication skills.
- Exceptional accuracy and attention to detail.
- Committed to delivering outstanding customer service.
- Computer literate; experience with Kerridge/CDK is desirable but not essential.
Skills for the job
- Analytical Skills
- Attention to Detail
- Communication
- Customer Satisfaction
- Customer service
- Multi-tasking
- Problem Solving
- Technical Efficiency
- Warranty Claims Processing
Competitive salary and benefits
- Competitive salary
- Healthcare cashback plan
- Generous holiday entitlement
- Employee assistance programme
- Long service award
- Leading brand led learning and development
- High street retailer discounts
- Recommend a friend
- Marriott car benefit purchase scheme
Marriott Motor Group are an equal-opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential
Wolsey HouseSproughton RoadIpswichSuffolkIP1 5ANUnited Kingdom
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Warranty Executive - Ipswich Volkswagen employer: People First
At People First, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Join us in a role where your expertise in financial accounting will be valued, and contribute to meaningful projects within a multinational context.
