Are you highly organised, customer-focused and looking for an opportunity to develop strong business relationships? We are looking for a Local Business Account Manager to support our Fleet Sales operation, managing customer accounts, coordinating vehicle orders and deliveries, and ensuring a seamless customer journey from quotation through to handover.
This is a varied role combining account management, customer liaison and sales administration within a fast-paced automotive environment.
What you will do:
- Support the Group Fleet Manager with all aspects of the fleet sales process.
- Prepare customer quotations and provide up-to-date vehicle and pricing information.
- Build and maintain strong relationships with business customers, brokers and internal stakeholders.
- Manage customer communications, providing updates on vehicle availability, order progress and delivery timescales.
- Handle customer enquiries professionally and efficiently.
- Coordinate vehicle deliveries and handovers, ensuring an excellent customer experience.
- Process vehicle orders, registrations, invoicing and associated sales administration accurately and on time.
- Maintain accurate vehicle, customer and sales records across internal systems.
- Produce sales reports and assist with forecasting and performance monitoring.
- Ensure compliance with company policies, manufacturer standards, GDPR and relevant legislation.
- Support fleet sales campaigns and promotional activity to drive business growth.
What we're looking for:
- Experience within automotive sales administration, fleet sales support or account management.
- Excellent organisational and time management skills.
- Strong communication and relationship-building abilities.
- A high level of accuracy and attention to detail.
- A proactive, customer-focused approach.
- The ability to manage multiple priorities in a busy environment.
- Good IT and system skills, with confidence working across multiple platforms.
- Understanding of GDPR and the importance of handling customer data appropriately.
Why you'll succeed in this role:
You’ll be someone who enjoys building relationships, providing excellent customer service and taking ownership of your workload. You will be equally comfortable speaking with customers, supporting the sales team and ensuring the administrative side of the business runs smoothly and efficiently.
Marriott Motor Group are an equal-opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential
Skills for the job
- Collaboration
- Commercial awareness
- Integrity
- Interpersonal skills
- Negotiation and persuasion
- Problem solving
- Relationship building
- Strong communication skills
- Technical and digital skills
- Time management
Benefits
- Competitive salary
- Healthcare cashback plan
- Generous holiday entitlement
- Long service awards
- Leading brand led learning and development
- Recommend a friend
- Highstreet retailer discounts
Wolsey HouseSproughton RoadIpswichSuffolkIP1 5ANUnited Kingdom
#J-18808-Ljbffr
Local Business Accounts Manager - Ipswich Volkswagen employer: People First
At People First, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Join us in a role where your expertise in financial accounting will be valued, and contribute to meaningful projects within a multinational context.
