Client Associate (Workplace Support)

At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.

JOB7284

Role Outline

Are you passionate about making a difference in people’s lives? Do you thrive in a role where attention to detail and excellent communication are key? If so, we have an exciting opportunity for you to join our team as a Client Associate.

At our core, we’re dedicated to supporting individuals with a wide range of physical, neurodivergent, and mental health conditions, helping them thrive in their workplaces. From mobility issues and musculoskeletal conditions to neurodivergent conditions such as dyslexia, ADHD, and autism spectrum conditions, our services are designed to ensure everyone has the tools and support they need to succeed.

As a Client Associate, you’ll play a vital role in managing cases end-to-end, making sure that assessments, treatments, and workplace adjustments are delivered seamlessly. You’ll ensure our clients and their employees are kept informed and supported every step of the way.

What’s In It for You?

We value the people who work with us and our rewards package is reviewed regularly to reflect this. It currently includes:

• Competitive salary, dependent on qualifications and experience.
• Contributory pension scheme(up to 6%).
• Life assurance.
• 25 days of annual leaveplus bank holidays, increasing with length of service.
• A day off for your birthday(non-contractual).
• Discounted gym membership.

What You’ll Be Doing:

• End-to-End Case Management: Managing cases from initial referral to completion, ensuring all processes are followed and SLAs are met.
• Booking Appointments: Scheduling workplace assessments, treatments, and coaching sessions with internal clinicians or third parties.
• Liaising with Stakeholders: Acting as a key point of contact for clients, employees, internal colleagues, and suppliers via phone, email, and letters.
• Report Management: Reviewing and proofreading reports to ensure accuracy and compliance, escalating any concerns as needed.
• Coordinating Workplace Adjustments: Ordering equipment, software, and organising coaching sessions, while keeping all stakeholders informed every step of the way.
• Supplier Collaboration: Working closely with our network of suppliers to ensure the timely delivery of services and adjustments.
• Financial Administration: Adding fees to cases, calculating costs, raising purchase orders, and approving invoices using SAP Concur.
• Problem-Solving: Handling escalations, complex cases, and blockers, ensuring swift resolutions and maintaining client satisfaction.
• Data Management: Updating spreadsheets, maintaining records, and producing management information (MI) to track and report progress.
• Upholding Standards: Acting in line with our core values of diligence, honesty, professionalism, and exemplary customer service, while ensuring compliance with data protection laws and company policies.

What We Are Looking For:

• Excellent Communication Skills: Both verbal and written, to liaise effectively with a variety of stakeholders.
• Attention to Detail: With the ability to manage multiple tasks and work under pressure without compromising quality.
• IT Proficiency: Comfortable using databases, Outlook, Word, and Excel.
• Customer Service Experience: A background in providing exceptional customer support.
• Proactivity and Initiative: A solutions-focused attitude with a willingness to take ownership and drive progress.
• Commitment to Personal Development: An eagerness to grow and develop within the role.

Location

Remote (UK Based Only)

Whilst our team operates remotely, we maintain a cohesive and friendly work environment through constant use of Teams chat and video meetings. This way of working is crucial for sustaining our open culture and warm dynamics of our team and require this role to be a part of that.

Please note that this job advert is for remote working from home in the UK only. Applicants must ensure they are able to legally work and reside in the UK. Unfortunately, we are unable to offer sponsorship either now or at any time in the future.

Hours

37.5 hours

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.

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