Ref: 23514
Job Title: Onsite Helpdesk Engineer - Japanese Speaker
The Skills You’ll Need: Japanese / English, 1st & 2nd Line IT Support, Network Troubleshooting
Your New Salary: Up to £39,000 + commuting expenses
Location: London
Contract: 1-year Fixed Term Contract (potential extension)
Hybrid: No - Onsite
Start: ASAP
Working hours: Monday-Friday, 8:00-16:00 / 9:00-17:00
What You’ll be Doing:
- Provide onsite 1st and 2nd line IT support via face-to-face, email, telephone, remote access and chat.
- Manage and update support tickets through the IT ticketing system.
- Support Microsoft 365, user accounts, endpoint devices and related IT services.
- Perform basic Windows Server administration and initial incident troubleshooting.
- Carry out initial network and server incident triage and elevate complex issues where required.
- Support operational security activities, including security alerts, vulnerability and patch status checks.
- Prepare, deploy, replace and support PCs, mobile phones, peripherals and other end-user devices.
- Install, configure and test approved software on PCs and mobile devices.
The Skills You’ll Need to Succeed:
- Proven experience in onsite IT support or helpdesk environments.
- 1st and 2nd line support experience for PCs, mobile devices, peripherals and business applications.
- Microsoft 365 administration and user/account management experience.
- Familiarity with Active Directory or Entra ID is preferred.
- Good knowledge of Windows 11, Microsoft Office and endpoint security tools.
- Basic Windows Server administration and incident-triage knowledge.
- Basic knowledge of routers, switches and firewalls is advantageous.
- Knowledge of Microsoft Defender and Prisma is advantageous.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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Onsite Helpdesk Engineer - Japanese Speaker in City of London employer: People First
At People First, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Join us in a role where your expertise in financial accounting will be valued, and contribute to meaningful projects within a multinational context.
