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For Companies At a Glance
- Tasks: Provide top-notch customer service and handle cash transactions accurately.
- Company: Join a leading bank in London with a focus on customer satisfaction.
- Benefits: Earn up to £36k, gain valuable experience, and enjoy a supportive team environment.
- Why this job: Make a difference in customers' banking experiences while developing your skills.
- Qualifications: Fluent in Cantonese and English; banking or customer service experience preferred.
- Other info: Opportunity for temp-to-perm role with career growth in a diverse workplace.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
To see more Chinese jobs please follow us onWeChat: teamchinapf AND pfteamchina
Ref: 23187
The Skills You'll Need: Fluent Cantonese and English. experience in Banking / Finance / customer service sectors
Your New Salary: up to £36k depending on experience
Location: London
Job Status: Fully on site. 6 months temp, with possibility to extend or go permanent depending on business needs and performance
Assistant Customer Service Officer – Summary:
- To provide all cashier services and handle cash accurately.
- To provide existing and potential customers the best experience at the Bank.
- To provide quality customer services in accordance with the Bank’s policy and procedures.
- To recognise customers’ needs and develop new business for the Bank to achieve sales target.
- To support all designated areas within the branch operations where service or assistance is required.
Assistant Customer Service Officer – What You'll be Doing:
Process
- To accurately complete or input data and made amendment on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
People
- To ask for help and support where necessary.
- To maintain good team work and work relationship with colleagues and other departments.
Customer
- To have full understanding of the products and services before selling it to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
Assistant Customer Service Officer – The Skills You'll Need to Succeed:
- Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
Please view all our Team China jobs at people-first-recruitment
Please follow us on Linkedin: people-first-team-china
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Cantonese speaking Banking Assistant Customer Service Officer employer: People First
Contact Detail:
People First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cantonese speaking Banking Assistant Customer Service Officer
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Cantonese and English skills! Since this role requires fluency in both languages, consider doing mock interviews with a friend or using language apps to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team or the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates like you to join our team!
We think you need these skills to ace Cantonese speaking Banking Assistant Customer Service Officer
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent Cantonese and English, make sure to highlight your language proficiency right at the top of your CV. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When listing your previous roles, focus on your experience in banking, finance, or customer service. Use specific examples that demonstrate how you've provided excellent customer service or handled cash accurately. This will help us see how you fit into the role.
Keep It Professional: Make sure your CV is well-structured and free from typos. A clear and professional layout makes it easier for us to read and understand your qualifications. Remember, first impressions count!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your CV and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at People First
✨Brush Up on Banking Basics
Make sure you’re familiar with banking terminology and processes, especially those related to customer service. Knowing how to explain products and services clearly will show that you’re ready to help customers effectively.
✨Practice Your Language Skills
Since fluency in Cantonese and English is key, practice speaking both languages before the interview. You might even want to role-play common customer service scenarios to boost your confidence and fluency.
✨Know the Company Inside Out
Research the bank’s values, products, and recent news. This will not only help you answer questions but also allow you to ask insightful questions, showing your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you’ve successfully handled customer queries or complaints. Be ready to discuss these situations during the interview to demonstrate your problem-solving skills and customer service expertise.
