At a Glance
- Tasks: Provide top-notch IT support and enhance user experience across diverse technologies.
- Company: Join the Institute of Ismaili Studies, a vibrant academic environment in London.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on diversity and inclusion.
- Why this job: Make a real impact by supporting innovative teaching and learning technologies.
- Qualifications: Experience in 1st and 2nd line IT support with strong tech skills.
The predicted salary is between 31500 - 38500 £ per year.
The Institute of Ismaili Studies (IIS) is seeking a proactive and customer-focused IT Service Desk Engineer to provide comprehensive IT support services across the Aga Khan Centre and associated institutions. Reporting to the IT Systems Manager, the postholder will play a key role in ensuring the effective delivery of IT services to staff, students, and stakeholders across the Institute.
The role is responsible for providing 1st and 2nd line support across a broad range of technologies, including Microsoft 365, Active Directory, end-user devices, business applications, mobile technologies, and audio-visual systems. The successful candidate will manage incidents and service requests, support onboarding and offboarding activities, administer user accounts and permissions, and help maintain a secure and efficient IT environment.
The IT Service Desk Engineer will also support classroom and hybrid learning technologies, contribute to IT projects and service improvements, maintain technical documentation, and work closely with colleagues across the organisation to deliver an excellent user experience. This is an exciting opportunity for an experienced IT support professional to join a collaborative team within a diverse and internationally focused academic environment.
What we're looking for:
- Experience providing 1st and 2nd line IT support within a professional environment.
- Strong knowledge of Windows and Mac operating systems, Microsoft 365 services, Active Directory, and Azure Active Directory.
- Experience supporting Exchange Online, Teams, SharePoint Online, OneDrive, mobile devices, printers, and peripheral equipment.
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking.
- Experience supporting audio-visual and video conferencing technologies, including hybrid meeting environments. Familiarity with Q-Sys systems would be advantageous.
- Excellent problem-solving, organisational, customer service, and communication skills, with the ability to support both technical and non-technical users.
- Experience with Microsoft Intune, endpoint management technologies, PowerShell scripting, or SharePoint administration would be advantageous.
- Relevant IT qualifications, certifications, or equivalent practical experience. ITIL Foundation, Microsoft certifications, or CompTIA certifications would be beneficial.
This is a unique opportunity to play a key role in supporting the technology services that enable teaching, learning, research, and operational excellence across the Aga Khan Centre and its associated institutions. You must have the right to work in the UK, and we cannot offer sponsorship for this position.
IT Service Desk Engineer in Camden Town employer: People First
At People First, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Join us in a role where your expertise in financial accounting will be valued, and contribute to meaningful projects within a multinational context.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Camden Town
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We think you need these skills to ace IT Service Desk Engineer in Camden Town
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at People First.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at People First. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at People First
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
