MandarinSpeakingJuniorAssistantCustomerService-Banking
YourNewSalary:Dependingonexperience
Officebased
Perm
Start:ASAP
Workinghours:35hours
Abouttherole
Carriesoutretailandcorporatebusinessandcontinuestoacceleratebranchtransformation,andprovideexcellentcustomerservicetotheclientsandlocalcommunities.Alongwithothernetworkbranches,maintainsacompetitiveedgeandpromotesthebank’simageandreputationintheUK,endeavourstoachieveKPI/targetsetbyHO,continuestoenhanceinternalcontrolandstafftraining,buildsgoodculturewithinthebranchwhilstfullycomplieswiththelocalregulatoryrequirements.AsaJuniorAssistantCustomerService-MandarinSpeaking,youwillbesupportingingeneratingbusinessbyprovidingexcellentcustomerserviceanddeliveringsalesofproductsandservicesofferedbytheBank.Youwillalsoberesponsibleinundertakingday-to-dayoperationaltaskstoassisttheBranchinachievingitstargetsandobjectives.Thisisafulltimepermanentposition.
AssistantCustomerService-WhatYou'llbeDoing:
- Conductsalesinterviews,identifycustomerneedsandrecommendtailoredproductsandservicestomeettheirrequirements
- Provideexcellentservicetothecustomers
- Openbothindividualaccountsandcompanies’accounts
- ConductandfulfilKYCcompliancerequirements
- SupporttheReviewteamtoliaisewithcustomerstoobtainrelevantinformation
- EnsurethesmoothoperationofOpenCounterincludingtelephonecalls,incomingemails,incominglettersandbankinghallshifts
- Ensurethatallprocessescomplywithregulatoryrequirements,internalcontrolsandtheBank’spoliciesandproceduresatalltimes
- WorkonSunday(opening)whennecessary
AssistantCustomerService-TheSkillsYou'llNeedtoSucceed:
- DegreeeducatedinFinance,Economics,Accounting,Businessorotherrelevantsubjects
- Experienceincustomerserviceroles
- KnowledgeofRetailBankingproductsandprocessesispreferred
- Knowledgeofcomplianceandregulatoryrequirementsispreferred
- Goodcustomerserviceskills
- ExcellentEnglishandMandarincommunicationskills
- Attentiontodetail
- Highlyorganised
- Teamplayer
- ProficientinMSOffice(Word,Excel,PowerPoint)
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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Banking Job - Mandarin Speaking Junior Assistant Customer Service - London - md employer: People First
At People First, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Join us in a role where your expertise in financial accounting will be valued, and contribute to meaningful projects within a multinational context.
