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- Tasks: Support daily logistics operations and coordinate activities between customers and partners.
- Company: Join People First, a leading recruitment agency in the supply chain sector.
- Benefits: Enjoy a hybrid work model with at least two days in the office and competitive salary.
- Why this job: Be the key contact for logistics, enhancing your skills in a dynamic environment.
- Qualifications: Previous experience in logistics or customer service is essential; strong communication skills required.
- Other info: Diversity and inclusion are core values; all qualified candidates are encouraged to apply.
The predicted salary is between 32000 - 48000 £ per year.
Title:Logistics & Customer Service Assistant
Status:Permanent
Salary:£40,000pa
Work hour:Mon to Fri, 9:00 – 17:00
Hybrid:least 2 days per week (Tuesdays and Wednesdays) at the office.
Location:West London
The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team.
Logistics & Customer Service Assistant – Key Responsibilities
- Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments.
- Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
- Manage end-to-end order processing:
- Receive and validate purchase orders
- Allocate stock and arrange transport
- Prepare shipping/export documentation
- Issue order confirmations and accurate invoices in a timely manner
- Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues.
- Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
- Provide general administrative support for logistics and sales teams.
- Provide backup support for the dispatch of samples.
Logistics & Customer Service Assistant – Skills and experience
- Previous experience in a logistics, customer service or order management role
- Experience with invoicing processes and customer documentation handling.
- Strong organisational and time management skills; able to meet deadlines under pressure.
- Excellent written and verbal communication skills in English; knowledge of Spanish or other European languages is a plus.
- Numerate, accurate and detail oriented.
- Good organisation skills, able to work to strict deadlines and under pressure.
- Working knowledge of Excel (basic to intermediate) and other MS Office applications.
- Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
- Basic understanding of export/import regulations and documentation is desirable.
- Highly flexible, culturally adaptable and results oriented.
- Highest ethical standards. Lead by example.
- Outstanding references.
Please follow us on Linkedin: https://www.linkedin.com/company/people-first-supply-chain
WewouldbegratefulifyoucouldsendyourCVasaWorddocument.Ifyourapplicationissuccessful,youwillbecontactedwithin7days.WeregretthatduetothehighvolumeofapplicationswereceivewecannotprovidefeedbackonindividualCVs.PleasenotethatwecanonlyconsidercandidateswhoareeligibletoworkintheUKandareabletoproviderelevantsupportingdocumentation.
PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,yearofbirth,relationshipstatusorwhetherornottheyhaveadisability.
PeopleFirst(Recruitment)Limitedactsasanemploymentagencyforpermanentandfixedtermcontractrecruitmentandasanemploymentbusinessforthesupplyoftemporaryworkers.PleasenotethatbyapplyingforthisjobyouacceptourTermsofUseandPrivacyPolicywhichcanbefoundonourwebsite.
Click for more Procurement,Supply Chainand Demand Planning jobs from People First Supply Chain in London, your Supply Chain recruitment specialists.
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Supply Chain Job - Logistics & Customer Service Assistant - London employer: People First Team Japan/ピープルファーストチームジャパン
Contact Detail:
People First Team Japan/ピープルファーストチームジャパン Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Job - Logistics & Customer Service Assistant - London
✨Tip Number 1
Familiarise yourself with the logistics and customer service landscape. Understanding the key players, trends, and challenges in the industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the supply chain sector. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your Excel skills, as they are crucial for this role. Consider taking a short online course to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your previous experience in logistics and customer service. Be ready to share specific examples of how you've handled customer inquiries or resolved shipment issues effectively.
We think you need these skills to ace Supply Chain Job - Logistics & Customer Service Assistant - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, customer service, and order management. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Strong Cover Letter: Write a cover letter that addresses your motivation for applying and how your skills align with the role. Mention your experience with invoicing processes and any knowledge of export/import regulations.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your points. If you speak any additional languages, mention them!
Follow Application Instructions: Pay close attention to the application instructions. Submit your CV as a Word document and ensure you include any other required documentation. Double-check everything before hitting send!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Logistics & Customer Service Assistant. Familiarise yourself with the key tasks such as order processing, customer inquiries, and liaising with third-party warehouses. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since the role requires excellent written and verbal communication, prepare examples of how you've effectively communicated with customers or colleagues in previous roles. Be ready to discuss how you handle inquiries and resolve issues, as this will be crucial for the position.
✨Highlight Your Organisational Skills
The job demands strong organisational and time management skills. Prepare to share specific instances where you've successfully managed multiple tasks or met tight deadlines. This will show that you can thrive under pressure, which is essential for this role.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of Excel and any experience you have with SAP, Oracle, or Sage. Being able to discuss your proficiency with these tools will give you an edge, as they are important for managing logistics and invoicing processes.
