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- Tasks: Assist customers with banking services and ensure a top-notch experience.
- Company: Join People First, a diverse recruitment agency focused on multilingual roles.
- Benefits: Enjoy a competitive salary up to £36k and potential for permanent placement.
- Why this job: Gain valuable experience in banking while working in a supportive team environment.
- Qualifications: Fluent Cantonese and English required; KYC/CDD experience preferred.
- Other info: This is a fully on-site, 12-month temporary position in London.
The predicted salary is between 21600 - 43200 £ per year.
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news:
Your New Job Title: Cantonese speaking Assistant Customer Service Officer, Banking (12 Months Temps)
The Skills You\’ll Need:Fluent Cantonese and English. KYC / CDD experience in Banking or Finance sector
Your New Salary:up to £36k depending on experience
Location:London
Job Status:Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance
To be successful in this role our client has said it is essential that candidates:
- speak and write fluent Cantonese
- have KYC / CDD experience in Banking or Finance sector
- are happy to work 5 days in the office
If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.
Summary:
- To provide all cashier services and handle cash accurately.
- To provide existing and potential customers the best experience at the Bank.
- To provide quality customer services in accordance with the Bank’s policy and procedures.
- To recognise customers’ needs and develop new business for the Bank to achieve sales target.
- To support all designated areas within the branch operations where service or assistance is required.
What You\’ll be Doing:
Process
- To accurately complete or input data and made amendment on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
People
- To ask for help and support where necessary.
- To maintain good team work and work relationship with colleagues and other departments.
Customer
- To have full understanding of the products and services before selling it to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
The Skills You\’ll Need to Succeed:
- Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- KYC / CDD experience in Banking / Finance sector.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
Please follow us on Linkedin:https://www.linkedin.com/company/people-first-team-china
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Click for more jobs from People First Multilingual in London, your Language recruitment specialists.
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Banking Job-Cantonese speaking Assistant Customer Service Officer, Banking (12 Months Temps)- rj employer: People First Team Japan/ピープルファーストチームジャパン
Contact Detail:
People First Team Japan/ピープルファーストチームジャパン Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Job-Cantonese speaking Assistant Customer Service Officer, Banking (12 Months Temps)- rj
✨Tip Number 1
Make sure to highlight your KYC and CDD experience during the interview. Be prepared to discuss specific examples of how you've applied these skills in previous roles, as this will demonstrate your expertise and suitability for the position.
✨Tip Number 2
Familiarise yourself with the bank's products and services before the interview. This knowledge will allow you to confidently explain these offerings to customers and show that you're proactive about understanding the role.
✨Tip Number 3
Practice your Cantonese and English communication skills, especially in a customer service context. Being able to articulate your thoughts clearly in both languages will be crucial in providing excellent service to clients.
✨Tip Number 4
Demonstrate your teamwork abilities during the interview. Share examples of how you've successfully collaborated with colleagues in the past, as this role requires strong interpersonal skills and the ability to work well within a team.
We think you need these skills to ace Banking Job-Cantonese speaking Assistant Customer Service Officer, Banking (12 Months Temps)- rj
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Cantonese and English in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in customer service or banking contexts.
Showcase KYC / CDD Experience: Detail your experience with Know Your Customer (KYC) and Customer Due Diligence (CDD) processes. Provide specific examples of how you've applied these skills in previous roles, as this is a key requirement for the position.
Tailor Your CV: Customise your CV to align with the job description. Highlight relevant banking or finance experience, particularly in cashier services and customer interactions, to demonstrate your suitability for the role.
Professional Presentation: Ensure your CV is well-formatted and free of errors. Use a professional tone and structure, and save your document as a Word file, as requested by the employer. This shows attention to detail and professionalism.
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Brush Up on KYC and CDD Knowledge
Make sure you have a solid understanding of Know Your Customer (KYC) and Customer Due Diligence (CDD) processes. Be prepared to discuss your previous experience in these areas, as they are crucial for the role.
✨Showcase Your Language Skills
Since fluency in Cantonese and English is essential, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be ready to engage in a conversation in Cantonese.
✨Understand the Bank's Products and Services
Familiarise yourself with the bank's products and services before the interview. Being able to explain these to potential customers will show that you are proactive and knowledgeable, which is key for this customer service role.
✨Prepare for Customer Scenarios
Think about common customer queries or complaints you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and ability to provide excellent customer service.
