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For Companies At a Glance
- Tasks: Support customer service operations and maintain high service quality in a dynamic environment.
- Company: Join an international leader in household products with a focus on innovation.
- Benefits: Earn between £12.64 - £19.84 per hour with hybrid working options.
- Why this job: Make a real impact by enhancing customer relationships and streamlining operations.
- Qualifications: Experience in customer service and transport operations, plus strong Excel and SAP skills.
- Other info: Long-term role with opportunities for growth and a commitment to diversity.
The Skills You'll Need: Customer Service, SAP, Advanced Excel, Transport operations.
Your New Salary: £12.64 - £19.84 per hour (Equivalent of £24 - £38K pa).
Location: Newcastle.
Duration: Long-term temporary assignment until 01/03/2027.
Job status: Hybrid, 2 days a week in office.
Working hours: 37.5 h per week, Mon-Fri (8am-4pm / 8.30am-4.30pm / 9am - 5pm).
Who You'll Be Working for: An international leader in household products.
Customer Service Operations Support - Main responsibilities:
- Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
- Providing administrative support to Order Management team.
- Resolving issues relating to order receipt through to delivery for both Customers and Sales.
- Acting as a key point of contact both internally and externally.
- Liaising internally with other stakeholders.
- Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
- Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
- Using SAP to manage customer data, track orders, update service requests, and order processing.
- Verifying data accuracy and ensuring all transactions are recorded properly within the system.
- Ensuring compliance with company policies, quality standards, and data protection regulations.
Customer Service Operations Support - The Skills You'll Need to Succeed:
- Previous Customer Service Operations experience.
- Previous Transport operations experience.
- Proficient in MS Office including Excel and Outlook.
- SAP knowledge.
- Excellent organizational skills.
- Strong analytical skills.
- Acute attention to detail is essential.
- Ability to learn quickly and work autonomously.
- Outstanding verbal and written communication.
- Possess excellent problem solving and decision-making skills.
- Ability to work to required timings and deadlines and respond to urgent issues as needed.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive, we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. PeopleFirst is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.
PeopleFirst (Recruitment) Limited acts as an employment agency for permanent and fixed-term contract recruitment and as an employment business for the supply of temporary workers.
Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Supply Chain Job - Customer Service Operations Support employer: People First Team Japan/ピープルファーストチームジャパン
Contact Detail:
People First Team Japan/ピープルファーストチームジャパン Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Job - Customer Service Operations Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer service operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to speak with potential employers, highlight your experience with SAP and Excel. Share specific examples of how you've used these tools to solve problems or improve processes.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and transport operations. Think about scenarios where you've demonstrated your organisational and problem-solving skills, and be ready to share them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Supply Chain Job - Customer Service Operations Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and SAP experience. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Show Off Your Excel Skills: Since advanced Excel is a must-have for this role, include any specific projects or tasks where you’ve used Excel effectively. We love seeing those analytical skills in action!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service operations experience. Be ready to share specific examples of how you've handled customer issues in the past, especially in a transport operations context. This will show that you understand the role and can hit the ground running.
✨Get Familiar with SAP and Excel
Since this role requires proficiency in SAP and advanced Excel, it’s crucial to demonstrate your skills. Consider preparing a few scenarios where you used these tools effectively. Maybe even practice some Excel functions or SAP processes beforehand so you can speak confidently about them.
✨Show Off Your Organisational Skills
This job demands excellent organisational skills, so be prepared to discuss how you manage your time and tasks. Think of examples where you successfully coordinated multiple assignments or resolved urgent issues while maintaining high service quality.
✨Communicate Clearly and Confidently
Outstanding verbal and written communication is key for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare a few questions to ask during the interview as well, showing your interest in the role and the company.
