New Job - IT Helpdesk Engineer - London

Status: Permanent

Hours: 8:00am - 16:00pm/9:00am - 17:00pm/ Monday to Friday. Office based 5 days a week

Location: London

Global IT company is looking for an IT Helpdesk Engineer.

Overview

IT Helpdesk Engineer - Principal Accountabilities Responsibilities:

• Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, ticket system and chat tool.
• Manage cases using IT support ticket systems and ensure timely resolution.
• Liaise with vendors until case closure.
• Perform IT administration and implementation in Windows Server environments and MS365 portal.
• Configure IT elements for day-to-day service delivery.
• Prepare and kit PCs, mobile devices, and peripherals.
• Install software on PCs and mobile devices.
• Conduct proof-of-concept and acceptance testing.
• Assist with pre-sales and post-sales activities related to helpdesk proposals.
• Plan and design enterprise IT environments.
• Manage project and service delivery schedules.
• Attend customer meetings and maintain strong relationships.
• Ensure secure operations and maintain a tidy environment.
• Document implementation and modifications.
• Prepare detailed reports for customers and management as required.
• Provide temporary or long-term onsite support when necessary.
• Occasional international travel and early shift coverage or out-of-hours support may be required.
• Perform ad hoc tasks assigned by the line manager.

Knowledge, Skills, Experience and Key Competencies:

• Proven customer service experience.
• Maintains strong self-discipline and time management skills to ensure a punctual 8:00 a.m. start time in both office and home.
• Familiarity with PC hardware and mobile devices.
• Strong knowledge of Microsoft Active Directory and MS365 administration.
• Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software.
• Certifications in PC, server, network, and ITIL are advantageous.
• Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).
• Business-level written and verbal communication skills in English.
• Written and verbal communication skills in Japanese is an advantage.
• Strong documentation skills (meeting minutes, work procedures, reports).
• Excellent time management, reliability, and customer-focused mindset.
• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• MS PL-400 certification preferred.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.