Mandarin speaking Job - E-commerce Specialist - Reading - wm

MandarinspeakingE-commerceSpecialist-Reading

The Skills You'll Need: Mandarin, Amazon marketplace, e-commerce, operation, SEO

Salary: £30k, depending on experience

Job Type: Permanent

Start: ASAP

Marketplace & Order Operations

Managethedailyprocessing,tracking,andupdatingofAmazonorders,ensuringorderinformationisaccurate,complete,andhandledontime.Coordinatewithinternalteamsandexternalpartnersonorderfulfilment,routineoperationaldocuments,statusupdates,andotherday-to-dayrequirementsthroughSellerCentraland/orVendorCentral.

Inventory, Fulfilment & Issue Resolution

Monitorstockavailability,replenishment,fulfilmentstatus,anddeliveryschedules.Followuponorderexceptions,deliveryissues,invoicequeries,disputes,chargebacks,andaccounthealthmatters,ensuringactionsandprogressareclearlyrecordedandcommunicated.

Product Listings, Promotions & Launches

Supportproductlistingcreation,cataloguemaintenance,contentupdates,compliancechecks,andproductinformationaccuracy.Assistwiththeplanning,setup,execution,tracking,andfollow-upofAmazonpromotions,seasonalcampaigns,samples,andnewproductlaunches.

Data, Reporting & Business Optimisation

Maintainaccurateoperationalrecordsandanalysesales,traffic,conversion,advertising,inventory,andoperationaldata.Prepareregularreports,dashboards,andtrackers,identifyrisksandopportunities,andprovideclearrecommendationstoimproveperformance.

Market, Content & Customer Experience

Monitorcompetitors,categorytrends,pricing,promotionalactivity,reviews,andmarketplaceperformance.Workwithmarketing,advertising,andcontentteamstoimproveproductpresentation,keywordvisibility,organicranking,paidtrafficcoordination,andcustomerexperience.

Process Improvement & Cross-functional Support

MaintainSOPsandoperationaldocumentation,supportmarketplaceexpansionandothere-commerceprojects,andexploreautomation,AItools,andprocessimprovementstoincreaseaccuracyandefficiency.Provideadditionaloperationalandadministrativesupportasrequiredbythebusiness.

Skills to Succeed

• Bachelor'sdegreeorequivalentpracticalexperience.
• Strongattentiontodetailandareliable,right-first-timeapproachtooperationaltasks.
• Goodorganisationalskillswiththeabilitytomanagemultipleprioritiesanddeadlines.
• Stronganalyticalandproblem-solvingskills,withconfidenceworkingwithoperationalandcommercialdata.
• GoodMicrosoftExcelskills,includingdatachecking,filtering,formatting,formulas,andbasicanalysis.
• GoodwrittenandspokenEnglish,withclearcommunicationandstrongteamworkskills.
• Proactive,responsible,patient,self-motivated,andwillingtotakeownershipoftasks.
• ExperienceinAmazonMarketplace,e-commerceoperations,orderprocessing,logistics,supplychain,orarelatedrole;stronggraduateswillalsobeconsidered.
• FamiliaritywithAmazonSellerCentral,VendorCentral,marketplaceoperations,productlistings,promotions,oraccounthealthmanagement.
• ExperiencewithAmazonadvertising,SEO,productcontentoptimisation,ore-commerceanalytics.
• ExperienceusingAIorautomationtoolssuchasChatGPT,Claude,Gemini,Python,SQL,VBA,orGoogleAppsScript.
• FamiliaritywithtoolssuchasKeepa,Helium10,DataDive,SellerSprite,orsimilarplatforms.
• MandarinlanguageskillswouldbeanadvantageforcommunicationwithChina-basedteamsandpartners.
• Goodaestheticawarenessandanunderstandingofonlinemerchandisingandproductpresentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.