At a Glance
- Tasks: Support customer service operations and maintain high service quality.
- Company: Join an international leader in household products.
- Benefits: Earn between £12.64-£19.84 per hour with hybrid working options.
- Other info: Long-term role with opportunities for growth until June 2027.
- Why this job: Be a key contact for customers and enhance your problem-solving skills.
- Qualifications: Experience in customer service and proficiency in MS Office required.
The predicted salary is between 24000 - 38000 £ per year.
Location: Newcastle
Duration: Long-term temporary assignment until 30/06/2027
Job status: Hybrid, 2 days a week in office
Working hours: 37.5h per week, Mon-Fri (8am-4pm/8.30am-4.30pm/9am-5pm)
Who You'll Be Working for: An international leader in household products.
Customer Service Operations Support - Main responsibilities:- Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
- Providing administrative support to Order Management team.
- Resolving issues relating to order receipt through to delivery for both Customers and Sales.
- Acting as a key point of contact both internally and externally.
- Liaising internally with other stakeholders.
- Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
- Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
- Using SAP to manage customer data, track orders, update service requests, and order processing.
- Verifying data accuracy and ensuring all transactions are recorded properly within the system.
- Ensuring compliance with company policies, quality standards, and data protection regulations.
- Previous Customer Service/Office Administration experience.
- Proficient in MS Office including Excel and Outlook.
- SAP basic knowledge.
- Excellent organisational skills.
- Acute attention to detail is essential.
- Ability to learn quickly and work autonomously.
- Outstanding verbal and written communication.
- Possess excellent problem solving and decision-making skills.
- Ability to work to required timings and deadlines and respond to urgent issues as needed.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.
Supply Chain Job - Customer Service Operations Support in London employer: People First Team Japan/ピープルファーストチームジャパン
Join an international leader in household products, where you will thrive in a supportive and inclusive work culture that prioritises employee growth and development. With a hybrid working model based in Newcastle, you will enjoy the flexibility of working from home while also benefiting from collaborative in-office days, all within a dynamic team focused on delivering exceptional customer service. Our commitment to diversity ensures that every voice is heard, making this an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
People First Team Japan/ピープルファーストチームジャパン Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Job - Customer Service Operations Support in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, mention what excites you about working with them.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and stakeholders, being clear and confident in your speech will set you apart. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle challenges in the Customer Service Operations Support role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Remember, we’re here to help you every step of the way, so don’t hesitate to reach out if you need support!
We think you need these skills to ace Supply Chain Job - Customer Service Operations Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills like SAP and Excel. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples that showcase your problem-solving abilities and communication skills.
✨Get Familiar with SAP and Excel
Since basic SAP knowledge is required, make sure you understand the fundamentals. If you have any experience using it, be prepared to talk about it. Also, practice your Excel skills; knowing how to manipulate data can really set you apart.
✨Showcase Your Organisational Skills
This role requires excellent organisational skills, so think of ways to demonstrate this during your interview. You could mention how you prioritise tasks or manage multiple projects at once. Having a structured approach to your work will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if the job is the right fit for you.
