At a Glance
- Tasks: Provide IT support to in-office employees and manage IT assets.
- Company: Join a leading international media company in vibrant Central London.
- Benefits: Competitive day rate, inclusive culture, and hands-on experience.
- Other info: Great opportunity for growth and learning in a diverse workplace.
- Why this job: Kickstart your career in tech while making a real difference in a dynamic environment.
- Qualifications: Experience in Tier 1/2 IT support and knowledge of Windows and MacOS.
The predicted salary is between 33800 - 33800 € per year.
An international media company is looking for a temporary IT Support Engineer.
Responsibilities:
- Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
- Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
- Meeting room and A/V (audio-visual) support.
- Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
- Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
- Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
- Contributing to knowledge sharing and continuous improvement within the IT Support team.
Requirements:
- Proven Tier 1/2 IT support experience in an enterprise environment.
- Strong working knowledge of Microsoft Windows 11.
- Strong working knowledge of MacOS support in a corporate setting.
- Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
- Familiarity with Active Directory tasks (password resets, account unlocks).
- Familiarity with Okta and Single Sign-On (SSO) technologies.
- Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
- General understanding of networking basics (Wi-Fi, TCP/IP).
Equal Employment Opportunity Statement:
People First is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
New Job - IT Support Engineer - London employer: People First Team Japan/ピープルファーストチームジャパン
Join an international media company in the heart of Central London, where you will be part of a dynamic IT Support team dedicated to providing exceptional service to in-office employees. With a strong commitment to diversity and inclusion, the company fosters a collaborative work culture that encourages knowledge sharing and continuous improvement, offering you the opportunity to grow your skills in a fast-paced environment. Enjoy the benefits of working in a vibrant city, with access to cutting-edge technology and a supportive team that values your contributions.
Contact Detail:
People First Team Japan/ピープルファーストチームジャパン Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land New Job - IT Support Engineer - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills related to Windows 11 and MacOS, and be ready to demonstrate your problem-solving abilities. Practising common interview questions can really help you stand out.
✨Tip Number 3
Show off your soft skills! As an IT Support Engineer, communication is key. Be sure to highlight your ability to explain tech issues in simple terms and your knack for helping others feel at ease with technology.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace New Job - IT Support Engineer - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially with Windows 11 and MacOS. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or tasks you've handled.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your hands-on support experience and how you’ve tackled similar challenges in the past. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved IT issues in the past. We love candidates who can think on their feet, so share specific instances where you’ve gone above and beyond to help users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and MacOS. Be ready to discuss common issues and solutions, as well as your experience with Microsoft Office 365 applications. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for employees. Prepare examples of how you've successfully handled support requests in the past, especially under pressure. Highlight your ability to communicate clearly and effectively with non-technical users.
✨Familiarise Yourself with Their Tools
Research the tools and technologies mentioned in the job description, like Active Directory and Okta. If you have experience with these, be ready to share specific instances where you used them. If not, show your willingness to learn and adapt quickly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company's approach to IT support, and any ongoing projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
