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For Companies At a Glance
- Tasks: Provide top-notch technical support and manage IT cases in a fast-paced environment.
- Company: Leading IT services provider with a focus on customer satisfaction.
- Benefits: Competitive salary, hands-on experience, and a supportive team atmosphere.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: Strong customer service background and familiarity with IT systems like MS365.
- Other info: Office-based role with a 5-day work commitment for immersive learning.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT services provider is seeking an IT Helpdesk Engineer based in London. The role involves providing technical support, managing IT cases, and maintaining systems in a fast-paced environment.
The ideal candidate will have a strong background in customer service and familiarity with IT systems such as Microsoft Active Directory and MS365. Other skills include excellent communication in English and ideally Japanese.
The position is office based, requiring 5 days a week commitment.
London IT Helpdesk Engineer — 1st/2nd Line Support employer: People First Team Japan/ピープルファーストチームジャパン
Contact Detail:
People First Team Japan/ピープルファーストチームジャパン Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London IT Helpdesk Engineer — 1st/2nd Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your customer service skills! In your conversations, highlight how you've helped users in the past. Remember, it's not just about fixing issues; it's about making the user experience as smooth as possible.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the IT Helpdesk Engineer position. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace London IT Helpdesk Engineer — 1st/2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT systems like Microsoft Active Directory and MS365. We want to see how your skills match the role, so don’t be shy about showcasing your customer service background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Helpdesk Engineer role. Share specific examples of how you've tackled technical issues in the past and how you communicate effectively with customers.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and if you have any experience with Japanese, mention it! We love seeing diverse skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Active Directory and MS365. Be ready to discuss how you've used these systems in previous roles, as well as any troubleshooting techniques you’ve mastered.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples of how you've successfully handled difficult situations or provided exceptional support. Think about specific scenarios where your communication made a difference.
✨Practice Your English (and Japanese!)
If you’re fluent in Japanese, don’t forget to highlight that during the interview. Practise explaining technical concepts in both languages, as it shows versatility and can set you apart from other candidates.
✨Be Ready for Fast-Paced Questions
Given the fast-paced environment, expect questions that test your ability to think on your feet. Prepare for situational questions where you might need to solve a problem quickly or prioritise tasks under pressure.
