At a Glance
- Tasks: Provide onsite helpdesk support and troubleshoot technical issues for users.
- Company: Global IT company with a focus on innovation and diversity.
- Benefits: Competitive salary, commuting expenses, and a supportive work environment.
- Other info: Opportunity for business trips and career growth in a diverse workplace.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Proficiency in PC software and excellent communication skills in English and Japanese.
The predicted salary is between 32000 - 32000 £ per year.
Salary: maximum £32,000 + Commuting Expense up to Zone 6
Location: London
Job status: Permanent
Working hours: 37.5 hours per week
Start date: ASAP
Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer.
Responsibilities:- Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer's site.
- 1st level troubleshooting of technical issues with end users and assist them as the escalation point of contact.
- Hands-on Desktop/Laptop PC Support Skill.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution.
- Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems.
- Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- Utilise/update ticketing system.
- Maintain secure operations and keep the environment tidy.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contract work incl cover staff.
- Periodical status report to line manager.
- Coordination of operation flow with each department and customers.
- Ad hoc request from your line manager.
- Business trips to EMEA and CIS countries.
- Wide knowledge and proficiency in PC software like Microsoft WIN10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skill in English and speaking Japanese would be an advantage.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Strong time management/multitasking & organisation skills.
- Strong work ethic.
- Reliable timekeeping and attendance.
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
- Attend customer meetings for projects or maintenance contract work.
- Maintain relevant customer maintenance documentation on file server.
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Japanese speaking Job - Onsite Helpdesk Engineer– London employer: People First Team Japan/ピープルファーストチームジャパン
Join a dynamic global IT company in London as an Onsite Helpdesk Engineer, where you will be part of a supportive and inclusive work culture that values diversity and employee growth. With competitive salaries, commuting expenses covered up to Zone 6, and opportunities for professional development, this role offers a meaningful career path while engaging with a diverse range of clients across the EMEA region.
Contact Details:
People First Team Japan/ピープルファーストチームジャパン Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Japanese speaking Job - Onsite Helpdesk Engineer– London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the Onsite Helpdesk Engineer role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Make sure to showcase your language skills! If you're fluent in Japanese, highlight that in conversations and interviews. It’s a big plus for this role and can set you apart from other candidates.
We think you need these skills to ace Japanese speaking Job - Onsite Helpdesk Engineer– London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onsite Helpdesk Engineer role. Highlight your experience with PC support, troubleshooting, and any relevant technical skills. We want to see how your background fits with what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of communication with end users, emphasise your written and verbal communication skills in both English and Japanese. We love candidates who can clearly convey technical information to non-technical users!
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. Mention any hands-on experience with desktop/laptop support, network implementation, or customer service. We appreciate candidates who can provide concrete examples!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC software and troubleshooting techniques. Be ready to discuss your experience with Microsoft WIN10/11, Antivirus, and cloud services like AWS and Azure. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with end users, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with customers in the past, especially in English and Japanese. This will highlight your ability to bridge any language gaps.
✨Demonstrate Your Customer Service Experience
Be ready to share specific instances where you've provided excellent customer service. Think about challenges you've faced and how you resolved them. This will show that you understand the importance of customer satisfaction in a helpdesk role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like troubleshooting a common issue or managing multiple requests at once. Practise your responses to these scenarios, focusing on your problem-solving skills and time management abilities. This will help you stand out as a reliable candidate.
