At a Glance
- Tasks: Assist with customer inquiries and manage insurance claims in a dynamic environment.
- Company: A diverse company committed to inclusivity and professional growth.
- Benefits: Competitive salary, supportive team, and opportunities for career advancement.
- Other info: Long-term role with potential for visa sponsorship.
- Why this job: Join a vibrant team and make a difference in healthcare services.
- Qualifications: Fluent in Japanese and English, with strong administrative skills.
The predicted salary is between 30000 - 30000 £ per year.
- Job status: Permanent
- Working hours: 9:00-17:30 (5 days on-site)
Responsibilities
- Handle customer inquiries via phone and email regarding Overseas Insurance and Healthcare Programs, and liaise with overseas branches, clients, claimants, and medical facilities.
- Coordinate medical assistance services, including issuing and managing payment guarantees and arranging medical interpreters.
- Process and manage insurance claims, including claim adjustments, necessary investigations, and appropriate interpretation and application of insurance policies and Healthcare Programs.
- Maintain accurate records and documentation, including post logs, claim/invoice master logs, claim-related documents, filing, scanning, and data updates.
- Provide general administrative and operational support and perform other duties as assigned by the Supervisor or Manager.
Requirements
- Current administrative experience in Japan; travel/hospitality experience preferred.
- Available for long-term employment; YMS/Student Visa holders may be considered if eligible to switch visas.
- Native-level Japanese and business-level English.
- Strong PC and Microsoft Office skills; advanced Excel skills preferred.
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture.
We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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Japanese speaking Sales Administration Assistant in Croydon employer: People First Team Japan/ピープルファーストチームジャパン
At People First Team Japan, we pride ourselves on fostering a dynamic and inclusive work culture that values diversity and collaboration. As a Japanese-Speaking Sales Team Lead based in Newcastle, you will benefit from competitive remuneration, opportunities for professional growth, and the chance to engage with a diverse clientele across Europe, making your role both meaningful and rewarding.
Contact Details:
People First Team Japan/ピープルファーストチームジャパン Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Japanese speaking Sales Administration Assistant in Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at People First Team Japan/ピープルファーストチームジャパン. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like People First Team Japan/ピープルファーストチームジャパン before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Japanese speaking Sales Administration Assistant in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to People First Team Japan/ピープルファーストチームジャパン:Your cover letter is your chance to shine! Tell us why you want to work at People First Team Japan/ピープルファーストチームジャパン specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at People First Team Japan/ピープルファーストチームジャパン!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
