At a Glance
- Tasks: Provide top-notch customer service and handle cash transactions accurately.
- Company: Join a leading bank with a focus on customer satisfaction.
- Benefits: Competitive salary, potential for permanent role, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a difference in customers' banking experiences while developing your skills.
- Qualifications: Fluent in Cantonese and English; banking experience is a plus.
The predicted salary is between 37000 - 37000 £ per year.
Location: London
Salary: up to £37,000 depending on experience
Job Status: Fully onsite, 6-month temp with possibility to extend or convert to permanent depending on business needs and performance
Assistant Customer Service Officer – Summary
- Provide all cashier services and handle cash accurately.
- Provide existing and potential customers the best experience at the Bank.
- Provide quality customer services in accordance with the Bank’s policy and procedures.
- Recognise customers’ needs and develop new business for the Bank to achieve sale targets.
- Support all designated areas within branch operations where service or assistance is required.
Assistant Customer Service Officer – What You’ll Be Doing
- Accurately complete or input data and make amendment on screen and records.
- Maintain clear desk policy.
- Keep clear record of transactions/processes.
- Exercise due diligence and care in handling transactions.
People
- Ask for help and support where necessary.
- Maintain good teamwork and work relationship with colleagues and other departments.
Customer
- Have full understanding of the products and services before selling it to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- Ensure customers made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day‑to‑day work.
Assistant Customer Service Officer – Skills You’ll Need to Succeed
- Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- KYC/CDD experience in Banking/Finance sector.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
Equal Opportunity Statement
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Cantonese speaking Job - Assistant Customer Service Officer (Banking, 6 Months Temp) - rj employer: People First Team Japan/ピープルファーストチームジャパン
Join our dynamic team as a Cantonese-speaking Assistant Customer Service Officer in the heart of London, where we prioritise employee growth and a supportive work culture. Enjoy competitive pay, comprehensive training, and the opportunity to convert your temporary role into a permanent position, all while contributing to a diverse and inclusive environment that values your unique skills and perspectives.
Contact Details:
People First Team Japan/ピープルファーストチームジャパン Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cantonese speaking Job - Assistant Customer Service Officer (Banking, 6 Months Temp) - rj
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Cantonese and English skills! Since this role requires fluency in both languages, make sure you can confidently communicate with customers. Role-play common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the job is right for you. Ask about team dynamics or how success is measured in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Cantonese speaking Job - Assistant Customer Service Officer (Banking, 6 Months Temp) - rj
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant banking knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your Cantonese fluency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Assistant Customer Service Officer role. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Team Spirit:Since teamwork is key in this role, mention any experiences where you’ve worked well with others. We love candidates who can collaborate effectively and contribute to a positive work environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know Your Stuff
Make sure you’re well-versed in the bank's products and services. Brush up on your KYC/CDD knowledge and be ready to explain how you would assist customers with their banking needs. This shows you’re not just a candidate, but someone who can genuinely help.
✨Practice Your Cantonese
Since this role requires fluent Cantonese, practice speaking it before the interview. You might even want to role-play common customer service scenarios in Cantonese to boost your confidence and fluency.
✨Showcase Team Spirit
Be prepared to discuss how you work within a team. Share examples of past experiences where you collaborated with colleagues to achieve a goal or resolve an issue. This will highlight your ability to maintain good relationships in a busy banking environment.
✨Demonstrate Integrity
Understand the importance of compliance and risk management in banking. Be ready to talk about how you would handle sensitive information and ensure that all transactions are processed accurately and ethically. This will show that you take the role seriously and understand the responsibilities involved.
