At a Glance
- Tasks: Assist customers in a banking environment while ensuring compliance and operational efficiency.
- Company: Join a leading bank with a commitment to diversity and inclusion.
- Benefits: Competitive salary, permanent position, and opportunities for career growth.
- Other info: Dynamic workplace with a focus on professional development and teamwork.
- Why this job: Use your Mandarin skills to make a real difference in customer service.
- Qualifications: Fluent Mandarin, customer service experience, and ideally a degree in finance or related fields.
The predicted salary is between 30000 - 40000 £ per year.
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The Skills You'll Need:
- Fluent Mandarin, customer skills, ideally a work/academic background in banking.
Your New Salary:
- Competitive
- Office based
- Permanent
- Start: ASAP
To be successful in this role our client has said it is essential that candidates:
- have Mandarin both written and verbal to a native level
- have Experience in Customer Services, Sales & Marketing, Accounting or Banking
What You'll be Doing:
- Request and obtain Source of Fund (SoF), Source of Wealth (SOW) from customers where appropriate
- Maintain an awareness and have comprehensive understanding of the internal 'Compliance’ Policy and Procedure and awareness of all other associated Compliance policies and procedures, and keep up to date with any changes made.
- Unpaid cheques handling
- Inward Remittance handling
- Remittance Enquiry
- Acts as cover for any other staff members include all areas of the department
- Provide clerical support duties, such as filing, data input, and ad hoc projects and all operational tasks
- Adhere to the Bank and Banking Department’s Code of Conduct and comply with Banking Department and the Bank’s policies and procedures manual at all times
- Assisting the preparation of business, statistical, anti-money laundering, Internal Audit Requirement/Compliance Requirements reports
- Any other duties assigned by the Head/Deputy Head of Banking Department, or a team leader/ supervisor
The Skills You'll Need to Succeed:
- Degree educated (preferably in Finance, Economics or Marketing)
- Experience in Customer Services, Sales & Marketing, Accounting or Banking
- Banking Operations
- Retail Banking Financial Products and Services
- Regulatory, legislative requirements and industry practice for the financial crime disciplines, including Fraud, Sanctions, and other related areas
- Marketing/Sales skills
- Good English and Chinese written / verbal communication
- Email writing skills
- Good skills in time management
- Good interpersonal skills with attention to details
- Proficient in MS Office (Word, Excel, PowerPoint)
- Demonstrable track record in driving operational efficiency
- Able to multi-task
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Banking Job-Mandarin speaking Banking Hall Customer Service Associate-London-ww employer: People First Team Japan/ピープルファーストチームジャパン
At People First, we pride ourselves on being an excellent employer, offering a vibrant work culture that values diversity and inclusivity. As a Mandarin speaking Banking Hall Customer Service Associate in London, you'll benefit from competitive salaries, comprehensive training, and opportunities for professional growth within the banking sector, all while working in a supportive environment that encourages collaboration and innovation.
Contact Details:
People First Team Japan/ピープルファーストチームジャパン Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Banking Job-Mandarin speaking Banking Hall Customer Service Associate-London-ww
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry, especially those who speak Mandarin. They might know about openings that aren't advertised yet or can give you a heads-up on what to expect in interviews.
✨Tip Number 2
Practice your Mandarin skills! Since this role requires fluent Mandarin, consider doing mock interviews with friends or using language apps. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Research the company culture! Understanding the values and environment of the bank you're applying to can help you tailor your responses during interviews. Show them you’re not just a fit for the role, but for their team too.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that job, including tips and insights specific to the banking sector. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Banking Job-Mandarin speaking Banking Hall Customer Service Associate-London-ww
Some tips for your application 🫡
Show Off Your Mandarin Skills:Since this role requires fluent Mandarin, make sure to highlight your language skills right at the top of your CV. Use specific examples of how you've used Mandarin in customer service or banking settings to really stand out!
Tailor Your CV to the Job:We want to see how your experience aligns with the job description. Don’t just send a generic CV; tweak it to showcase your relevant skills in customer service, sales, or banking. This shows us you’re genuinely interested in the role!
Keep It Professional Yet Personal:While we love a bit of personality, remember to keep your application professional. Use a friendly tone but avoid slang. A well-structured CV and cover letter can make a great first impression!
Apply Through Our Website:To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can get back to you quickly if you're a match!
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Brush Up on Your Mandarin
Since this role requires fluent Mandarin, make sure to practice both your written and verbal skills. Consider having a mock interview with a friend or using language apps to refine your communication style and ensure you can express yourself clearly.
✨Know Your Banking Basics
Familiarise yourself with key banking concepts and compliance policies. Being able to discuss topics like Source of Fund (SoF) and Source of Wealth (SOW) will show that you understand the industry and are ready to tackle the responsibilities of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you excelled in customer service. Highlight situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to thrive in a customer-facing role.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. This shows respect for the interviewer's time and sets a positive tone for the meeting.
