At a Glance
- Tasks: Manage customer claims and maintain accurate records in a dynamic office environment.
- Company: Join a diverse team in a leading company focused on customer service excellence.
- Benefits: Competitive salary up to £30k, supportive work culture, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a vibrant workplace.
- Why this job: Use your Mandarin skills to make a real difference in customer experiences.
- Qualifications: Fluent in Mandarin and English, with experience in customer service and Excel.
The predicted salary is between 24750 - 30250 £ per year.
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- Your New Job Title: Mandarin speaking Customer Claim Specialist - Reading
- Please click for similar jobs
- Your New Salary: Up to £30k, depending on experience
- Office based (Reading)
- Perm
- Working hours: 9:00am-5:30pm
- Start: ASAP
- To be successful in this role our client has said it is essential that candidates:
- speak and read fluent Mandarin and English
- have accounting and customer service related working experience
- are familiar with Excel
If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.
What You'll be Doing
- Organize, archive, and maintain files for easy and timely access.
- Perform data entry and database management, focusing on accuracy and completeness.
- Handle internal and external communications, ensuring timely information flow.
- Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
- Review customer claims and collect required documentation for managerial evaluation.
- Communicate with the sales team and customers to resolve claim-related issues.
- Issue credit notes through the internal system.
The Skills You'll Need to Succeed
- Ability to work cross-culturally and adapt to diverse work practices.
- Understanding of the business-to-business environment.
- Strong collaboration skills to coordinate with partners and departments.
- Proven ability to manage tight deadlines across multiple projects.
- Proficient in Microsoft Office, especially Excel (familiarity with advanced functions preferred).
- Fluent in English with strong written and verbal communication skills.
- Excellent attention to detail, self-motivation, and problem-solving abilities.
- Ability to work independently and as part of a team.
- Prior experience in a similar role is preferred.
- Bachelor’s degree in any discipline.
We would be grateful if you could send your CV as a Word document.
If your application is successful, you will be contacted within 7 days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture.
We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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Mandarin speaking Job-Mandarin speaking Customer Claim Specialist-wm employer: People First Team Japan/ピープルファーストチームジャパン
As a leading banking firm in Greater London, we pride ourselves on fostering a dynamic and inclusive work culture that values diversity and encourages professional growth. Our employees benefit from comprehensive training programs, competitive remuneration, and the opportunity to work with a diverse portfolio of Japanese corporate clients, making this an ideal environment for those seeking meaningful and rewarding careers in corporate banking.
Contact Details:
People First Team Japan/ピープルファーストチームジャパン Recruitment Team
