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- Tasks: Support daily logistics operations and coordinate activities between customers and partners.
- Company: Join a dynamic team at a leading supply chain company in London.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for growth.
- Why this job: Be the key contact for logistics and customer service, making a real impact.
- Qualifications: Experience in logistics or customer service, with strong communication skills.
- Other info: Flexible work environment with a commitment to diversity and inclusion.
The predicted salary is between 32000 - 48000 £ per year.
Title: Logistics & Customer Service Assistant
Status: Permanent
Salary: £40,000pa
Work hour: Mon to Fri, 9:00 – 17:00
Hybrid: least 2 days per week (Tuesdays and Wednesdays) at the office.
Location: West London
The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team.
Logistics & Customer Service Assistant – Key Responsibilities
- Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments.
- Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
- Manage end-to-end order processing:
- Receive and validate purchase orders
- Allocate stock and arrange transport
- Prepare shipping/export documentation
- Issue order confirmations and accurate invoices in a timely manner
- Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues.
- Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
- Provide general administrative support for logistics and sales teams.
- Provide backup support for the dispatch of samples.
Logistics & Customer Service Assistant – Skills and experience
- Previous experience in a logistics, customer service or order management role
- Experience with invoicing processes and customer documentation handling.
- Strong organisational and time management skills; able to meet deadlines under pressure.
- Excellent written and verbal communication skills in English; knowledge of Spanish or other European languages is a plus.
- Numerate, accurate and detail oriented.
- Good organisation skills, able to work to strict deadlines and under pressure.
- Working knowledge of Excel (basic to intermediate) and other MS Office applications.
- Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
- Basic understanding of export/import regulations and documentation is desirable.
- Highly flexible, culturally adaptable and results oriented.
- Highest ethical standards. Lead by example.
- Outstanding references.
Please follow us on LinkedIn: https://www.linkedin.com/company/people-first-supply-chain
WewouldbegratefulifyoucouldsendyourCVasaWorddocument.Ifyourapplicationissuccessful,youwillbecontactedwithin7days.WeregretthatduetothehighvolumeofapplicationswereceivewecannotprovidefeedbackonindividualCVs.PleasenotethatwecanonlyconsidercandidateswhoareeligibletoworkintheUKandareabletoprovide relevantsupportingdocumentation.
PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,yearofbirth,relationshipstatusorwhetherornottheyhaveadisability.
PeopleFirst(Recruitment)Limitedactsasanemploymentagencyforpermanentandfixedtermcontractrecruitmentandasanemploymentbusinessforthesupplyoftemporaryworkers.PleasenotethatbyapplyingforthisjobyouacceptourTermsofUseandPrivacyPolicywhichcanbefoundonourwebsite.
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Supply Chain Job - Logistics & Customer Service Assistant - London employer: People First Team Japan/ピプルファストチムジャパン
Contact Detail:
People First Team Japan/ピプルファストチムジャパン Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Job - Logistics & Customer Service Assistant - London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to logistics and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled logistics challenges or customer inquiries in the past. This will help you stand out and demonstrate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Supply Chain Job - Logistics & Customer Service Assistant - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics & Customer Service Assistant role. Highlight your relevant experience in logistics, customer service, and order management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your organisational skills and any experience with invoicing processes. We love a good story!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of errors. We appreciate attention to detail, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at People First Team Japan/ピプルファストチムジャパン
✨Know Your Logistics Basics
Before the interview, brush up on your logistics knowledge. Understand key terms and processes related to supply chain management, especially those mentioned in the job description. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or resolved issues in previous roles. Highlight your communication skills and ability to work under pressure, as these are crucial for a Logistics & Customer Service Assistant.
✨Familiarise Yourself with Relevant Software
If you have experience with Excel, SAP, or other invoicing software, be ready to discuss it. If not, consider doing a quick online tutorial to get a basic understanding. Mentioning your willingness to learn can also impress the interviewer.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's logistics operations or team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
