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- Tasks: Support daily logistics operations and coordinate activities between customers and partners.
- Company: Join People First, a leading recruitment agency focused on supply chain solutions.
- Benefits: Enjoy a hybrid work model with at least two days in the office and competitive salary.
- Why this job: Be the key contact for logistics, enhancing customer experience while working in a dynamic environment.
- Qualifications: Previous experience in logistics or customer service; strong communication and organisational skills required.
- Other info: Diversity and inclusion are core values; all qualified candidates are encouraged to apply.
The predicted salary is between 40000 - 40000 £ per year.
Title:Logistics & Customer Service Assistant
Status:Permanent
Salary:£40,000pa
Work hour:Mon to Fri, 9:00 – 17:00
Hybrid:least 2 days per week (Tuesdays and Wednesdays) at the office.
Location:West London
The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team.
Logistics & Customer Service Assistant – Key Responsibilities
- Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments.
- Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
- Manage end-to-end order processing:
- Receive and validate purchase orders
- Allocate stock and arrange transport
- Prepare shipping/export documentation
- Issue order confirmations and accurate invoices in a timely manner
- Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues.
- Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
- Provide general administrative support for logistics and sales teams.
- Provide backup support for the dispatch of samples.
Logistics & Customer Service Assistant – Skills and experience
- Previous experience in a logistics, customer service or order management role
- Experience with invoicing processes and customer documentation handling.
- Strong organisational and time management skills; able to meet deadlines under pressure.
- Excellent written and verbal communication skills in English; knowledge of Spanish or other European languages is a plus.
- Numerate, accurate and detail oriented.
- Good organisation skills, able to work to strict deadlines and under pressure.
- Working knowledge of Excel (basic to intermediate) and other MS Office applications.
- Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
- Basic understanding of export/import regulations and documentation is desirable.
- Highly flexible, culturally adaptable and results oriented.
- Highest ethical standards. Lead by example.
- Outstanding references.
Please follow us on Linkedin: https://www.linkedin.com/company/people-first-supply-chain
WewouldbegratefulifyoucouldsendyourCVasaWorddocument.Ifyourapplicationissuccessful,youwillbecontactedwithin7days.WeregretthatduetothehighvolumeofapplicationswereceivewecannotprovidefeedbackonindividualCVs.PleasenotethatwecanonlyconsidercandidateswhoareeligibletoworkintheUKandareabletoproviderelevantsupportingdocumentation.
PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,yearofbirth,relationshipstatusorwhetherornottheyhaveadisability.
PeopleFirst(Recruitment)Limitedactsasanemploymentagencyforpermanentandfixedtermcontractrecruitmentandasanemploymentbusinessforthesupplyoftemporaryworkers.PleasenotethatbyapplyingforthisjobyouacceptourTermsofUseandPrivacyPolicywhichcanbefoundonourwebsite.
Click for more Procurement,Supply Chainand Demand Planning jobs from People First Supply Chain in London, your Supply Chain recruitment specialists.
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Supply Chain Job - Logistics & Customer Service Assistant - London employer: People First Team Japan/ピープルファーストチームジャパン
Contact Detail:
People First Team Japan/ピープルファーストチームジャパン Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Job - Logistics & Customer Service Assistant - London
✨Tip Number 1
Familiarise yourself with the logistics and customer service landscape. Understanding the key players, trends, and challenges in the industry will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the supply chain sector. Attend industry events or join relevant online forums to connect with others in the field. This can lead to valuable insights and potential referrals that may give you an edge in the application process.
✨Tip Number 3
Brush up on your Excel skills, as they are crucial for managing logistics data. Consider taking a short online course to enhance your proficiency, which will not only boost your confidence but also make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your previous experience in logistics or customer service during the interview. Be ready to provide specific examples of how you've handled customer inquiries or resolved issues, showcasing your problem-solving abilities and attention to detail.
We think you need these skills to ace Supply Chain Job - Logistics & Customer Service Assistant - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, customer service, and order management. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your experience with invoicing processes and any knowledge of export/import regulations.
Highlight Relevant Skills: In your application, emphasise your organisational and time management skills. Provide examples of how you've met deadlines under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Logistics & Customer Service Assistant. Familiarise yourself with the key tasks such as order processing, customer inquiries, and liaising with third-party warehouses. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle customer inquiries and resolve issues, as this will be crucial for the position.
✨Highlight Relevant Experience
Bring attention to your previous experience in logistics or customer service. Discuss specific situations where you managed orders, dealt with invoicing processes, or coordinated with teams. This will show that you have the practical skills needed for the job.
✨Demonstrate Organisational Skills
The ability to manage time and stay organised is vital for this role. Prepare to share examples of how you've successfully met deadlines under pressure. You might also want to mention any tools or methods you use to keep track of tasks and priorities.
