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- Tasks: Provide IT support through troubleshooting, customer interaction, and project management.
- Company: Join a global IT company focused on innovative technology solutions.
- Benefits: Enjoy a competitive salary, travel expenses, and a supportive work environment.
- Why this job: Gain hands-on experience in IT while building relationships with clients and enhancing your skills.
- Qualifications: Proficiency in PC software, strong communication skills, and a customer service background are essential.
- Other info: Office-based role in London with opportunities for professional growth and development.
The predicted salary is between 24000 - 32000 £ per year.
Job Title: IT Helpdesk Engineer
Status: Permanent
Hours: 8:00am – 16:00pm/9:00am – 17:00pm/ Monday to Friday. *office based 5 days a week
Salary: maximum £32,000 per annum + travel expense up to Zone 6
Location: London
GlobaI IT company is looking for a IT Helpdesk Engineer.
Principal Accountabilities
- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and chat tools.
- Queuing management with IT support ticket system.
- Temporary or long-term customer support at their office, if required.
- Attending the meeting with the customer and develop good relationship with the customer.
- Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation
- Understand and detailed planning and designing for customer\’s PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution. Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing. Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- 1st level troubleshooting with customers and assist them as their escalation point of contact.
- Maintain secure operations and keep the environment tidy
- Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work incl cover staff
- Periodical status report to line manager.
Knowledge, Skills, Experience and Key Competencies
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skill in Japanese is an advantage
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Strong time management/multi tasking & organisational skills
- Strong work ethic.
- Reliable time keeping and attendance
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
Please follow us on Linkedin:
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Click for more Japanese speaking jobs from People First Team Japan in London, your Japanese recruitment specialists.
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New Job - IT Helpdesk Engineer employer: People First Team Japan/ピープルファーストチームジャパン
Contact Detail:
People First Team Japan/ピープルファーストチームジャパン Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Job - IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft WIN 10/11, AWS, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Prepare to showcase your customer service skills. Since this role involves direct interaction with clients, think of examples where you've successfully resolved issues or built strong relationships with customers.
✨Tip Number 3
Practice your communication skills, especially if you have any knowledge of Japanese. Being able to communicate effectively in both English and Japanese could set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of the global IT company. Understanding their commitment to diversity and inclusion can help you align your responses during the interview, showing that you are a good fit for their team.
We think you need these skills to ace New Job - IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the IT Helpdesk Engineer position. Focus on your troubleshooting abilities, customer service experience, and any specific software knowledge mentioned.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for this role. Mention your proficiency in PC software, your communication skills, and your ability to manage multiple tasks effectively. If you speak Japanese, be sure to highlight this as it is an advantage.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided IT support or worked with customers. Include specific examples of how you handled technical issues and maintained customer relationships.
Follow Application Instructions: Ensure you send your CV as a Word document as specified in the job posting. Double-check that you have included all necessary information and that your application adheres to the guidelines provided by the company.
How to prepare for a job interview at People First Team Japan/ピープルファーストチームジャパン
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in key software and tools mentioned in the job description, such as Microsoft WIN 10/11, Microsoft 365, and cloud services like AWS and Azure. Consider bringing examples of past experiences where you successfully resolved technical issues.
✨Demonstrate Excellent Communication
Since this role involves customer interaction, practice articulating your thoughts clearly and concisely. If you have Japanese language skills, highlight them, as they could give you an edge in communication with certain clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to troubleshoot a technical issue or manage a difficult customer situation, and be ready to explain your approach and the outcome.
✨Research the Company Culture
Understanding the company's commitment to diversity and inclusion can help you align your answers with their values. Be ready to discuss how you can contribute to a positive workplace culture and support all customer service areas.
